Skip to contentSkip to navigationSkip to topbar
Page tools
Useful for sharing or LLM
Accelerate development with AI

On this pageProducts used
Looking for more inspiration?Visit the
Error
Carrier error

32802: Branded Calling feature enablement failure

Twilio Voice DocumentationVoice

Description

description page anchor

Twilio asked the carrier to enable Branded Calling for your account, and the carrier didn't complete the request.

Possible causes

possible-causes page anchor

The carrier didn't enable Branded Calling for your account. This isn't caused by the display name, call reason, or logo you submitted.

There's nothing to change on your registration. Twilio follows up with the carrier. To ask about the status, contact Twilio Support(link takes you to an external page).