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Error
Twilio error

420006: Failed to crawl or fetch the URL

Twilio Enterprise KnowledgeEnterprise Knowledge

Description

description page anchor

The ingestion crawler was unable to access the target URL.

Possible causes

possible-causes page anchor
  • URL is unreachable or exceeds standard timeout thresholds
  • The target site is restricted by robots.txt policy or firewall
  • Ensure the target URL is publicly accessible, whitelisted, and responds promptly
  • Test connectivity using external tools like curl before initiating ingestion