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54100: Document not found


ERROR: 54100

error-54100 page anchor
SYNC
ERROR

Twilio returns this error when your request targets a Sync Document that does not exist in the specified Sync Service. You can address a Document by its sid or unique_name, and a Document can stop being available after you delete it or after its ttl expires.

Possible causes

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  • The request uses an incorrect Document sid or unique_name.
  • The request may be using the wrong ServiceSid for the Document you are trying to access.
  • The Document was deleted and is no longer available through the REST API.
  • The Document expired after a ttl value was set.
  • Verify that the request includes the correct ServiceSid and the correct Document identifier for that service. A fetch request must target the Sync Service that owns the Document and use either the Document sid or its exact unique_name.
  • If you use a Document SID, confirm that you are passing a valid Sync Document SID that begins with ET.
  • If you use unique_name, confirm that the value matches the Document name exactly.
  • If the Document was deleted or expired, create the Document again before retrying the request.
  • If you need the Document to remain available, do not set ttl, or send a new ttl value when you update the Document. By default, Sync data is permanent unless you delete it or configure expiration.

Additional resources

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