63001: Channel authentication failed. See Channel-specific error for details

Twilio returns this error when a non-SMS messaging channel cannot authenticate your request with the underlying channel provider. Check the channel-specific failure details in ChannelStatusMessage or in your StatusCallback request to identify why the provider rejected authentication.

• The channel authentication credentials are incorrect or no longer valid.
• Facebook identified a potential security issue and rotated the token used for the sender.
• The Facebook user who connected the Facebook Page to Twilio changed their password.
• The user de-authorized the Twilio app.
• Re-authentication can also fail if the account used for setup no longer has admin access to the Facebook Page.

• Review ChannelStatusMessage in your message status callback to see the error returned by the underlying channel.
• Reconnect Facebook Messenger in Console and authorize the Facebook Page again. During setup, connect with Facebook and select the Facebook Pages you want to authorize as Senders.
• Make sure the Facebook account you use to reconnect has admin access to the Facebook Page.
• If Facebook rotated the token, the connected user changed their password, or the app was de-authorized, re-authenticate the sender. If the issue continues, delete the sender and add it again.
• Review your Programmable Messaging logs for the affected Message SID while you troubleshoot.

• Get started with Facebook Messenger (public beta)
• Send a message with Facebook Messenger (public beta)
• Debugging Tools for Programmable Messaging