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63005: Channel did not accept given content. Please see Channel specific error message for more information

ERROR: 63005

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PROGRAMMABLE SMS
ERROR

Description

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Channel did not accept given content

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Possible Causes

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  • The content you are trying to send was rejected by the Channel. Please see Channel specific error message for more information.
  • When sending messages to an end user on WhatsApp, this error may occur when the end user is not a valid WhatsApp user.
  • When sending messages with media to an end user on WhatsApp, this error may occur when WhatsApp detects an issue with the media file sent.

Possible Solutions

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  • Make sure the end user you are messaging has a valid WhatsApp account.
  • Make sure the media file sent is valid. Try to download the media file being sent. Export the file to a different valid format and re-upload it to your storage solution. If sending over WhatsApp, resubmit a new template for approval with the new media file.
  • Confirm that you are sending rich content within the sending session guidelines. If fields that are only supported as part of a template or fields that are only available in session are sent incorrectly, this error may occur.