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63013: Channel policy violation



ERROR: 63013

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PROGRAMMABLE SMS
ERROR

Possible Causes

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This message send failed because it violates Channel provider's policy. Please see Channel specific error message for more information.

  • If more than 4 consecutive whitespaces replace a placeholder in a WhatsApp message body.
  • If an empty or null string is passed into an approved WhatsApp template variable.
  • When there are consecutive new lines where a channel does not support it.
  • When there is variable in a field that the channel provider does not support variables.
  • Unsupported media file type
  • When there are emojis in fields that do not support them or there are too many emojis in a field that only allows a limited number of emojis

Check content is in compliance with Channel providers policy.