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63043: Link to a sample media file returns 403 Forbidden


ERROR: 63043

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MESSAGING, CONTENT
ERROR

This error occurs when the sample media URL returns 403 Forbidden, which prevents Twilio from retrieving the file.

Possible causes

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  • The media server requires authorization, so Twilio cannot access the file without credentials or a valid token.
  • Host the sample file at a publicly accessible URL that Twilio can fetch without authentication.
  • If you must protect the file, use a URL that includes a valid access token or another authorization mechanism that allows Twilio to retrieve the media.

Additional resources

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