63112: The Meta and/or WhatsApp Business Accounts connected to this Sender were disabled by Meta

The Meta and/or WhatsApp Business Accounts connected to this Sender were disabled by Meta or your business verification request is currently pending. To proceed with using WhatsApp Business API features, you must complete the business verification process. Visit your business settings to initiate or resolve the pending business verification request.

1. Policy Violations:

   • Details: Your WABA may have violated Meta's WhatsApp Business Policies, such as sending unsolicited messages, using prohibited content, or failing to comply with data privacy regulations.

2. Spam or Unsolicited Messaging:

   • Details: Sending a high volume of unsolicited messages or spam can lead to account suspension to protect user experience.

3. Inappropriate Content:

   • Details: Sharing content that violates WhatsApp's guidelines, including offensive, illegal, or harmful material.

4. User Reports:

   • Details: Receiving multiple reports from users about inappropriate behavior or unwanted messages from your account.

5. Incomplete Verification Submission:

   • Details: Required documents or information were not fully provided during the verification process.

6. Two-step verification (2FA) not removed off after WhatsApp sender deletion

   • Details: After you deleted a WhatsApp sender, you didn't remove 2FA for that number before trying to re-register it.

1. Review Meta's Notification:

   • Action: Access your Meta (Facebook) account to view the specific reason for the ban.

   • How:

     • Log in to your Meta Business.
     • Navigate to the WhatsApp section to find notifications or alerts regarding your WABA status.

2. Submit an Appeal to Meta:

   • Action: If you believe the ban was a mistake or have rectified the issues, submit an appeal to Meta.

   • How:

     • Visit the WhatsApp Business Help Center.
     • Follow the instructions to submit an appeal, providing necessary documentation and explanations.

3. Review and Comply with WhatsApp Policies:

   • Action: Ensure your business practices align with WhatsApp Business Policies.

   • How:

     • Thoroughly read and understand the policies.
     • Update your messaging strategies to comply with guidelines.

4. Complete the Verification Process:

   • Action: Ensure you have initiated the business verification process in your business settings.

   • How:

     • Log in to your Meta Business.
     • Navigate to Business Settings > Security Center.
     • Follow the prompts to start or continue the business verification process.

5. Remove 2FA for a WhatsApp sender:

   • How:

     • Go to WhatsApp Manager.
     • Click on the sender, or click the Settings icon.
     • Click the Two-step verification tab.
     • Click Turn off Two-step verification.

For more details, visit Meta's Business Support Home. If you require assistance from Twilio, please open a support ticket.