Skip to contentSkip to navigationSkip to topbar
Page toolsOn this pageProducts used
Looking for more inspiration?Visit the

63120: Your Meta Business Account has been locked. Please contact Meta Business Support to unlock your account before proceeding


ERROR: 63120

error-63120 page anchor
MESSAGING
ERROR

This error appears when you try to register or update a WhatsApp sender and the associated Meta Business Account or WABA has been locked or restricted by Meta. While the restriction is in place, sender registration, updates, and other management operations cannot continue.

Possible causes

possible-causes page anchor
  • The Meta Business Account or WABA is locked or restricted by Meta.
  • Contact Meta Business Support to unlock your account before you continue.
  • Retry the registration or update after Meta removes the restriction.

Additional resources

additional-resources page anchor