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80306: Not Found Chat Service


ERROR: 80306

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PROXY
ERROR

This error occurs when the Proxy Service identified by {ProxyServiceSid} does not have a Chat Service associated with it. Configure the Service resource with ChatInstanceSid before you use Proxy to forward SMS or channel messages to Chat. A Proxy Service maps to one Chat Service instance.

Possible causes

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  • The Proxy Service was created or updated without a ChatInstanceSid. Twilio lists this property as optional on the Service resource, so workflows that rely on Chat can fail if you leave it unset.
  • The ChatInstanceSid on the Service does not point to an existing Chat Service instance. Twilio expects this property to contain a valid Chat Service SID with the IS prefix.
  • Update the Proxy Service and set ChatInstanceSid to the correct Chat Service SID for your application. Use a valid Chat Service SID that starts with IS.
  • If the Chat Service was deleted or replaced, select the current Chat Service instance and update the Proxy Service so the one-to-one mapping is restored.
  • If you use Proxy with channels, complete that setup against the same Proxy Service after the Chat Service association is configured.

Additional resources

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