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80605: Proxy Identifier Not In Service


WARNING: 80605

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PROXY
WARNING

This warning means the Proxy Identifier you supplied is not part of the Proxy Service handling the request. In Proxy, phone numbers are associated directly with a specific Service, and when you set proxyIdentifier for a Participant, that number must already be in that service's phone number pool. If you omit proxyIdentifier, Proxy selects a number from the pool automatically.

Possible causes

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  • You provided proxyIdentifier for a Participant, but that Twilio number was never added to the target Proxy Service.
  • The number is associated with a different Proxy Service. A Twilio number can be associated with only one Proxy Service at a time.
  • The request used the wrong Service or Session SID, so Proxy checked a different service than the one that contains the number.
  • Add the Twilio number to the correct Proxy Service before you assign it as proxyIdentifier.
  • If you do not need to force a specific masked number, remove proxyIdentifier and let Proxy select an available number from the service's pool.
  • Verify that you are using the intended Service and Session SIDs, then retry with a number that belongs to that service. This follows from the way Participant requests are scoped to a service and session, and the way Proxy numbers are attached to a service.

Additional resources

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