95116: PCI Recordings are not supported

This warning appears when you try to create a Conversation Intelligence transcript from a Twilio Voice recording on an account with PCI Mode enabled. Conversation Intelligence is not PCI compliant, and PCI Voice Recordings can't be used to create transcripts from a recording SourceSid.

• PCI Mode is enabled for the account, so the recording is treated as a PCI Voice Recording.
• The transcript request uses a Twilio Recording SourceSid instead of an external recording MediaUrl.
• The workflow sends audio to Conversation Intelligence even though the workflow is subject to PCI.

• If the workflow is subject to PCI, do not send the recording to Conversation Intelligence.
• If you need to transcribe a recording stored outside Twilio, create the transcript with MediaUrl instead of SourceSid.
• Make sure the MediaUrl stays accessible while transcription runs. Use a public URL or a pre-signed URL if the file is stored in external storage.

• Conversation Intelligence onboarding
• Transcript Resource
• Payment Card Industry Programmable Voice workflows