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95122: Twilio Recording is not found


ERROR: 95122

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ERROR

This error occurs when you create a Conversation Intelligence transcript from a Twilio recording and Twilio can't find the recording identified by source_sid. For Twilio recordings, the Transcript resource expects the SID of a Twilio Recording resource, and that SID must be an RE SID. Voice Recording resources can also be deleted, which makes them unavailable for transcription.

Possible causes

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  • The source_sid value is incorrect, incomplete, or not a valid Twilio Recording SID with the RE prefix.
  • The recording was deleted, so Twilio can no longer find it when processing the transcript request.
  • Verify the recording SID in your transcript request and make sure you pass the exact source_sid for the Twilio recording you want to transcribe.
  • Fetch the recording from the Recordings resource to confirm that it still exists before you submit the transcript request. Twilio supports fetching Voice Recording resources through the Recordings API.
  • Use an existing recording that has not been deleted. If the original recording was removed, create or reference a different recording and submit a new transcript request with that recording SID.

Additional resources

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