95124: Public Key Encryption does not support media redaction

This error occurs when you create or update a Conversation Intelligence (classic) Service with both mediaRedaction and encryptionCredentialSid configured. mediaRedaction redacts PII from transcript media, and encryptionCredentialSid applies your public key to transcript sentences and operator results. Use only one of these settings on the same Service.

• You sent a Create Service request with mediaRedaction enabled and an encryptionCredentialSid in the same Service configuration.
• You updated an existing Service to add public key encryption after mediaRedaction was already enabled.
• You updated an existing Service to enable mediaRedaction after a public key had already been attached to the Service.

• Choose one feature for the Service. Keep mediaRedaction and remove encryptionCredentialSid, or keep public key encryption and disable mediaRedaction.
• Update the Service in the Console or with the Service Resource API so the Service does not include both settings at the same time.
• Apply the change before creating new transcripts, because transcripts belong to a Service and inherit that Service configuration.

• Conversation Intelligence (classic) Service Resource
• Encrypting transcripts and operator results
• Conversation Intelligence (classic) onboarding guide