95301: Transcription language code does not match the Conversational Intelligence Service
VOICE, CONVERSATIONAL INTELLIGENCE
ERROR
This error occurs when the languageCode on your Transcription request does not match the language configured on the Intelligence Service referenced by intelligenceService. Each Intelligence Service supports one transcription language only, and Twilio uses en-US by default if you do not set a language when you create the Service.
- The Transcription request includes a
languageCodethat is different from the language configured on the referenced Intelligence Service. - The referenced Intelligence Service was created without an explicit
languageCode, so the Service language defaulted toen-USwhile your Transcription request uses a different language. - You are trying to use one Intelligence Service for calls in multiple languages. An Intelligence Service supports only one
LanguageCode, and you cannot update that value after the Service is created.
- Update the Transcription request so
languageCodematches the language configured on the Intelligence Service you pass inintelligenceService. - If you need a different transcription language, create a new Intelligence Service with the required
languageCodeand use that Service SID or unique name inintelligenceService. - Create a separate Intelligence Service for each language you need to transcribe.