Twilio Autopilot will be shut down on August 25, 2023.

Twilio Autopilot will be disabled for all users on August 25, 2023. After this date, customers won’t be able to access the Autopilot APIs, Console Experience, Studio Widget, and docs. Additionally, Twilio will discontinue including Autopilot support in the new helper library releases and customer support won’t answer tickets or requests regarding Autopilot after Feb 25, 2023. For full details, including migration options, see Autopilot Support at Twilio.

The Autopilot widget can only be used with Incoming Message and Incoming Call triggers. Triggering an Execution via the REST API is not currently supported.

Twilio Autopilot does not officially support the Conversations API as a channel.

Studio uses Widgets to represent various parts of Twilio's API that can then be stitched together in your Studio Flow to build out robust applications that require no coding on your part.

New to Twilio Studio? Check out our Getting Started guide!

The Autopilot Widget allows you to send calls or messages to Autopilot’s intelligent assistant platform. Autopilot allows you to build conversational IVRs and chatbots using natural language understanding and conversational flows for voice calls, SMS, and messaging apps like Whatsapp, Google Assistant, and FaceBook Messenger.

Autopilot Studio Wdiget

Learn more about how to use Autopilot in Studio.

Required Configuration for Autopilot

The Autopilot Widget requires the Autopilot's Assistant unique name to operate.

Name Description Default
Assistant Unique Name The Autopilot’s Assistant unique name empty

The Studio integration for Autopilot does not support images as part of the Show action if you are using Chat. The Body text will still be sent to the recipient.

Messaging and Chat configuration

You need to specify the following configuration when using the Autopilot widget with SMS Messaging or Chat.

Name Description Default
Send Message From The Bot’s name that the end user sees on the Chat. {{}}
Programmable Chat Service The Programmable Chat Service Sid where the chat is deployed. {{trigger.message.InstanceSid}}
Message Attributes The Programmable Chat Channel where the messages are sent and where the bot should reply. {{trigger.Message.ChannelSid}}
Body The message to be sent to Autopilot for natural language understanding. {{trigger.Message.Body}}

Autopilot Transitions

These events trigger transitions from this Widget to another Widget in your Flow. For more information on working with Studio transitions, see this guide.

Name Description
Session Ended When Autopilot Session ends either by doing a handoff or the absence of a listen.
Error When a system error occurs.

Autopilot Variables

Find a list of all Autopilot Widget variables and definitions at the Autopilot Studio documentation.

Example: Controlling Call Flow

Find a full example of controlling your flow with the help of the Autopilot Widget at the Autopilot Studio documentation.

Learn More

Now that you know the basics of the Autopilot Widget, you may want to dig into the setting up Autopilot with Studio:

We can't wait to see what you build!

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