# Primary compliance profiles

> \[!NOTE]
>
> **Customer profiles** have been rebranded to **Compliance profiles**. The Trust Hub API has not changed. All API endpoints, parameter names, and resource identifiers (such as `CustomerProfileSid`) remain the same.

A primary compliance profile contains your core identity and business information. An approved primary profile is required to create registrations in your account.

There are two types of primary compliance profiles:

* **Business profiles**: For businesses with verified business documentation.
* **Individual profiles**: For sole proprietors or individual users exploring Twilio products.

## Create a business primary compliance profile

To create a business primary compliance profile:

1. Navigate to **Products & Services** > **Trust Hub** > [**Profiles**](https://1console.twilio.com/us1/develop/trusthub/compliance-profiles/primary) > **Primary profile**.
2. Click **Business Profile**.
3. In the **General information** section, enter your company's business name and physical address. Use the exact business name listed by your registration authority.
4. In the **Business information** section, enter your:
   * Business type
   * Industry
   * Registration ID
   * Operating regions
5. In the **Authorized representative** section, provide contact details for an authorized representative who can confirm your business and use case.
6. Upload a government-issued photo ID.
7. Complete selfie verification by taking a photo of yourself in the Console.
8. In the **Notification settings** section, choose how you want to receive notifications when your profile is approved or rejected: by email or through a status callback webhook.
9. Review the terms of service and privacy policy, then submit for review.

## Create an individual primary compliance profile

To create an individual primary compliance profile:

1. Navigate to **Products & Services** > **Trust Hub** > [**Profiles**](https://1console.twilio.com/us1/develop/trusthub/compliance-profiles/primary) > **Primary profile**.
2. Click **Individual Profile**.
3. In the **General information** section, provide your profile name, email address, and phone number.
4. In the **Individual details** section, enter your name, date of birth, and physical address.
5. Upload a photo ID. The accepted ID types vary based on the country you selected in the previous step.
6. In the **Identity verification** section, take a photo of yourself in the Console to verify your identity.
7. Review the terms of service and privacy policy, then submit for review.

## Review and approval

After you accept the terms of service, Twilio submits your profile for review. If all required information is provided, your profile moves to **In Review** status and can no longer be edited.

If any information is missing or incorrect, Twilio immediately rejects the profile and sets its status to **Twilio Rejected**. You can edit your information and resubmit based on the rejection reasons displayed in the Console.

Once Twilio verifies your information, your profile status changes to **Twilio Approved** and your primary compliance profile is active.

Approval of a compliance profile indicates that the information provided meets Twilio's requirements. It doesn't constitute a determination or certification of compliance with applicable laws or regulatory requirements.