# Twilio Assistant AI Nutrition Facts

Twilio Console Assistant uses third-party machine learning technologies.
[Twilio's AI Nutrition Facts](https://nutrition-facts.ai/) provide an overview of the AI feature you're using, so you can better understand how the AI is working with your data.

Twilio Console Assistant AI qualities are outlined in the following Nutrition Facts label. To learn more about the Twilio AI Nutrition Facts Label, refer to the [AI Nutrition Facts page](https://nutrition-facts.ai/).

```json
{"name":"Twilio Console Assistant","description":"Twilio's Console Assistant embedded in the Twilio Console. Provides natural-language documentation retrieval grounded in Twilio Docs and Knowledge Base, contextual Messaging delivery error troubleshooting, and entitlement-aware support escalation.","modelType":"Generative","optional":true,"baseModel":"Azure OpenAI - GPT 4.1","aiPrivacyLevel":null,"trustLayer":{"baseModelCustomerData":{"value":false,"comments":[]},"vendorModelCustomerData":{"value":false,"comments":["Customer data is shared with the Model Vendor for processing only. Customer data isn't used to train the Base Model."]},"trainingDataAnonymized":{"value":"N/A","comments":[]},"dataDeletion":{"value":true,"comments":["Conversation data can be deleted by the customer. Data is automatically deleted after 30 days."]},"auditing":{"value":true,"comments":["Customers can review AI-generated responses, provide feedback, and escalate to human support at any time based on their support plan."]},"dataStorage":"30 days","compliance":{"loggingAndAuditTrails":{"value":true,"comments":[]},"guardrails":{"value":true,"comments":["Guardrails are in place to prevent prompt injection and protect against system misuse. Twilio Console Assistant is limited to read-only guidance, and can't modify account configuration or provision resources."]}},"inputOutputConsistency":{"value":true,"comments":["Responses are grounded in Twilio's official documentation and Knowledge Base content. Troubleshooting guidance uses structured logic with formatted links, code snippets, and documentation references."]}},"linksAndResources":""}
```