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Changes to availability of Call and Conference logs

What is happening?

Starting February 5, 2020 the Call and Conference Logs in the Twilio Console and the /Calls and /Conference API will display records for up to 13 months after the resource is created.

Call and Conference records older than 13 months will not be deleted from Twilio – we provide a Bulk Export utility in Console and via API. Bulk Export will generate S3 files containing one day of data per file and deliver the download link via webhook, email, or Console. Records older than thirteen months will only be able to be retrieved via Bulk Export.

Why is this happening?

This new 13-month window for logs will help us improve performance for Call and Conference Logs in Console, and increase query speed for retrieving resources via the API.

What do I need to do?

If you view logs in Console there is no follow up action, but just be aware that calls and conferences will only display logs for the previous 13 months.

If you perform log extraction via API on a rolling basis, it is important to verify that you are pulling the logs at a frequency that will remain unaffected by this change.

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Need some help?

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