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Voice Intelligence - Transcript OperatorResults Subresource

The Transcript OperatorResults subresource represents the Language Operator analyses for a Voice Intelligence Transcript. OperatorResults is a subresource of a Transcript resource.

The operator_results property contains an array of results of the analyses from the Voice Intelligence Service's attached Language Operators.

Transcript OperatorResults Properties

Property nameTypeRequiredDescriptionChild properties

operator_typeenum<string>

Optional

Not PII

The type of the applied Language Understanding Operator. One of conversation-classify, utterance-classify, extract, extract-normalize, or pii-extract

Possible values:

conversation_classifyutterance_classifyextractextract_normalizepii_extracttext_generationjson

namestring

Optional

Not PII

The name of the applied Language Understanding.

operator_sidSID<LY>

Optional

Not PII

A 34 character string that identifies this Language Understanding operator sid.

Pattern: ^LY[0-9a-fA-F]{32}$Min length: 34Max length: 34

extract_matchboolean

Optional

Not PII

Boolean to tell if extract Language Understanding Processing model matches results.

match_probabilitynumber

Optional

Not PII

Percentage of 'matching' class needed to consider a sentence matches

normalized_resultstring

Optional

Not PII

Normalized output of extraction stage which matches Label.

utterance_resultsarray

Optional

Not PII

List of mapped utterance object which matches sentences.

utterance_matchboolean

Optional

Not PII

Boolean to tell if Utterance matches results.

predicted_labelstring

Optional

Not PII

The 'matching' class. This might be available on conversation classify model outputs.

predicted_probabilitynumber

Optional

Not PII

Percentage of 'matching' class needed to consider a sentence matches.

label_probabilitiesobject

Optional

Not PII

The labels probabilities. This might be available on conversation classify model outputs.

extract_resultsobject

Optional

Not PII

List of text extraction results. This might be available on classify-extract model outputs.

text_generation_resultsobject

Optional

Not PII

Output of a text generation operator for example Conversation Sumamary.

json_resultsnull

Optional

Not PII

transcript_sidSID<GT>

Optional

Not PII

A 34 character string that uniquely identifies this Transcript.

Pattern: ^GT[0-9a-fA-F]{32}$Min length: 34Max length: 34

urlstring<uri>

Optional

Not PII

The URL of this resource.

Get a Transcript OperatorResults subresource

GET https://intelligence.twilio.com/v2/Transcripts/{TranscriptSid}/OperatorResults

Path parameters

Property nameTypeRequiredPIIDescription

TranscriptSidSID<GT>required

Not PII

A 34 character string that uniquely identifies this Transcript.

Pattern: ^GT[0-9a-fA-F]{32}$Min length: 34Max length: 34

Query parameters

Property nameTypeRequiredPIIDescription

Redactedboolean

Optional

Not PII

Grant access to PII redacted/unredacted Language Understanding operator. If redaction is enabled, the default is True.

PageSizeinteger<int64>

Optional

Not PII

How many resources to return in each list page. The default is 50, and the maximum is 1000.

Minimum: 1Maximum: 1000

Pageinteger

Optional

Not PII

The page index. This value is simply for client state.

Minimum: 0

PageTokenstring

Optional

Not PII

The page token. This is provided by the API.

List multiple OperatorResults

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function listOperatorResult() {
11  const operatorResults = await client.intelligence.v2
12    .transcripts("GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
13    .operatorResults.list({ limit: 20 });
14
15  operatorResults.forEach((o) => console.log(o.operatorType));
16}
17
18listOperatorResult();

Output

1{
2  "operator_results": [],
3  "meta": {
4    "page": 0,
5    "page_size": 50,
6    "first_page_url": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/OperatorResults?PageSize=50&Page=0",
7    "previous_page_url": null,
8    "url": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/OperatorResults?PageSize=50&Page=0",
9    "next_page_url": null,
10    "key": "operator_results"
11  }
12}