Compliance Toolkit

Use artificial intelligence to proactively detect and prevent potential SMS compliance violations.

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Woman smiling sitting at a desk with checklisted compliance features and a compliance toolkit banner.
Woman smiling sitting at a desk with checklisted compliance features and a compliance toolkit banner.

Take the pain out of managing your SMS compliance

  • Adhere to state and federal "quiet hour" regulations

    Compliance Toolkit reschedules non-essential text messages that you attempt to send during quiet hours for the next available compliant window.

  • Ensure your texts are being sent to opted-in recipients

    Comprehensive checks ensure the intended SMS recipients have not opted out and the number is that of the original subscriber. 

  • Enhance your consent management

    Use Twilio’s Consent Management API to honor the latest user preferences, including complex scenarios like consent reactivation through web forms or portals.

  • Use flexible overrides to customize your model

    Choose messages to exclude from "quiet hour" evaluations, adjust end-recipient locations when you're aware of time zone changes, or select messages to bypass Compliance Toolkit altogether.

  • TCPA Known Litigators Suppression

    Programmatically scans and suppresses promotional sends to numbers associated with systemic, high-risk TCPA legal filings or professional litigation traps.

Flowchart showing communication compliance with steps for opt-out, reassigned numbers, and quiet hours.
Flowchart showing communication compliance with steps for opt-out, reassigned numbers, and quiet hours.

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Compliance Toolkit uses artificial intelligence and machine learning technology. To enable or use this feature, you must acknowledge and agree that your use of this feature is governed by and subject to the terms of the Twilio Compliance Toolkit: AI/ML and Product Terms Addendum.

Generally available, Compliance Toolkit is limited to SMS messages being sent to US recipients in English and Spanish.

Compliance Toolkit can now support healthcare use cases that may contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA).