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IVORY COAST (CI)

Country Summary

Country nameIvory Coast
ISO codeCI
RegionMiddle East & Africa
Mobile country code612
Dialing code+225

Guidelines

Two-way SMS supported No
Twilio concatenated message supportYes
Message length-----
Twilio MMS supportConverted to SMS with embedded URL
Sending SMS to landline numbersYou cannot send SMS to a landline destination number: the Twilio REST API will throw a 400 response with error code 21614, the message will not appear in the logs, and the account will not be charged.
Compliance considerations

Twilio strongly encourages customers to review proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws. The following are some general best practices:

  1. Get opt-in consent from each end-user before sending any communication to them, particularly for marketing or other non-essential communications.
  2. Only communicate during an end-user’s daytime hours unless it is urgent.
  3. SMS campaigns should support HELP/STOP messages, and similar messages, in the end-user’s local language.
  4. Do not contact end-users on do-not-call or do-not-disturb registries.

On 31 January, 2021, the Autorité de Régulation des Télécommunications/TIC de Côte d’Ivoire (ARTCI), Abidjan, updated the Ivory Coast numbering scheme from eight (8) to ten (10) digits. We strongly advise customers to follow this updated numbering plan:

MSIDN is now ten digits:

  • Current format: (CountryCode) YYXXXXXXXX
  • Old format: (CountryCode) XXXXXXXX

Here are the digits for each network (YY in the above formats):

  • 01 for Moov/Etisalat (MCC/MNC=612/02)
    Example Current MSISDN: 225 01286981
    New MSISDN: 225 0101286981
  • 05 for MTN (MCC/MNC=612/05)
    Example Current MSISDN : 225 56555946
    New MSISDN: 225 0556555946
  • 07 for Orange (MCC/MNC=612/03)
    Example Current MSISDN: 225 47318432
    New MSISDN: 225 0747318432

Phone Numbers & Sender ID

Toll FreeLong CodeShort Code
DomesticInternationalDomesticInternational
Operator network capability --- --- SupportedNot SupportedSupported
Twilio supported --- ---
Learn more
Not SupportedSupported---
Sender ID preserved --- --- --- --- ---
Provisioning time---------------
UCS-2 support---------------
Use case restrictions---------

Numeric Sender IDs are not supported by the MTN network in Ivory Coast. Submitting messages with a Numeric Sender ID will result in delivery failure. Use only Alphanumeric Sender IDs with this network.

---
Best practices---------------
Toll Free - Domestic
Operator network capability ---
Twilio supported ---
Sender ID preserved ---
Provisioning time---
UCS-2 support---
Use case restrictions---
Best practices---
Toll Free - International
Operator network capability ---
Twilio supported ---
Learn more
Sender ID preserved ---
Provisioning time---
UCS-2 support---
Use case restrictions---
Best practices---
Long Code - Domestic
Operator network capabilitySupported
Twilio supportedNot Supported
Sender ID preserved ---
Provisioning time---
UCS-2 support---
Use case restrictions---
Best practices---
Long Code - International
Operator network capabilityNot Supported
Twilio supportedSupported
Sender ID preserved ---
Provisioning time---
UCS-2 support---
Use case restrictions

Numeric Sender IDs are not supported by the MTN network in Ivory Coast. Submitting messages with a Numeric Sender ID will result in delivery failure. Use only Alphanumeric Sender IDs with this network.

Best practices---
Short Code
Operator network capabilitySupported
Twilio supported---
Sender ID preserved---
Provisioning time---
UCS-2 support---
Use case restrictions---
Best practices---
Alphanumeric - Pre-registration
Operator network capabilitySupported
Twilio supported Supported
Sender ID preservedYes
Provisioning time3 weeks
UCS-2 supportSupported
Use case restrictions---
Best practices

Please refrain from using generic sender IDs like InfoSMS, INFO, Verify, Notify, etc. to avoid being blocked by network operators.

Alphanumeric - Dynamic
Operator network capabilitySupported
Twilio supported Supported
Learn more
Sender ID preserved ---
Provisioning time---
UCS-2 support---
Use case restrictions---
Best practices

Please refrain from using generic sender IDs like InfoSMS, INFO, Verify, Notify, etc. to avoid being blocked by network operators.

Phone Numbers & Sender ID (continued)

Alphanumeric
Pre-registrationDynamic
Operator network capabilitySupportedSupported
Twilio supported Supported Supported
Learn more
Sender ID preservedYes ---
Provisioning time3 weeks---
UCS-2 supportSupported---
Use case restrictions------
Best practices

Please refrain from using generic sender IDs like InfoSMS, INFO, Verify, Notify, etc. to avoid being blocked by network operators.

Please refrain from using generic sender IDs like InfoSMS, INFO, Verify, Notify, etc. to avoid being blocked by network operators.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.