Guidelines

Malaysia (MY)

Locale Summary
Locale name	Malaysia
ISO code The International Organization for Standardization two character representation for the given locale.	MY
Region	Asia

Numbers Summary
Mobile Prefixes	+6016, +6011
Toll-Free Prefixes	+601800

Malaysia: Local Numbers

Requirements for Individuals

Information required	Documentation required	Acceptable Documentation One of the following
Name	Proof of Identity	Government-issued ID Passport
Address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.	Proof of Local Address	Government-issued ID showing local address (for Malaysian citizens or permanent residents) Work permit showing company and company address (for non-Malaysian citizens) Student ID showing university address (for non-Malaysian citizens)

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Identity	Business registration
Business Address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.	Proof of Local Address	Business registration showing local address Utility bill Tax notice Rent receipt Title deed

Malaysia: Mobile Numbers

Requirements for Individuals

Information required	Documentation required	Acceptable Documentation One of the following
Name	Proof of Identity	Government-issued ID Passport
Identity Document Number	Proof of Identity Document Number	Government-issued ID Passport
Identity Document Issuing Country	Proof of Identity Document Issuing Country	Government-issued ID Passport
Address Must be within Malaysia	Proof of Malaysian Address	Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents) Work permit showing company and company address (for non-Malaysian citizens) Student ID showing university address (for non-Malaysian citizens)
Mailing Address	Proof of Mailing Address	Utility bill (less than 1 month old)

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Identity	Business registration
Business Address Must be within Malaysia	Proof of Malaysian Address	Business registration showing Malaysian address
Name of Authorized Representative	Proof of Identity	Government-issued ID with picture Passport
Identity Document Number of Authorized Representative	Proof of Identity Document Number	Government-issued ID Passport
Identity Document Issuing Country of Authorized Representative	Proof of Identity Document Issuing Country	Government-issued ID Passport
Address of Authorized Representative Must be within Malaysia	Proof of Malaysian Address	Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents) Work permit showing company and company address (for non-Malaysian citizens) Student ID showing university address (for non-Malaysian citizens)
Letter of Authorization for Authorized Representative	Proof that representative is authorized to act on behalf of the business	Executed Letter of Authorization

Malaysia: Toll-Free Numbers

Requirements for Individuals

Information required	Documentation required	Acceptable Documentation One of the following
Name	Proof of Identity	Government-issued ID Passport
Address May be anywhere in the world	Proof of Address	Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents) Work permit showing company and company address (for non-Malaysian citizens) Student ID showing university address (for non-Malaysian citizens)

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Identity	Business registration
Business Address May be anywhere in the world	Proof of Address	Business registration Utility bill Tax notice Rent receipt Title deed

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.