Skip to main content

Country Summary

Country nameZimbabwe
ISO codeZW
RegionMiddle East & Africa
Mobile country code648
Dialing code+263

Guidelines

Two-way SMS supported No
Twilio concatenated message supportYes
Message length160 Characters
Twilio MMS supportConverted to SMS with embedded URL
Sending SMS to landline numbersYou cannot send SMS to a landline destination number: the Twilio REST API will throw a 400 response with error code 21614, the message will not appear in the logs, and the account will not be charged.
Compliance considerations

It is highly recommended for best deliverability that you use an Alphanumeric sender ID to send to any network in Zimbabwe. The use of generic Alphanumeric Sender IDs is strictly prohibited. The network Telecel Zimbabwe does not support Numeric Sender ID.

Twilio strongly encourages customers to review proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws. The following are some general best practices:

  1. Get opt-in consent from each end-user before sending any communication to them, particularly for marketing or other non-essential communications.
  2. Only communicate during an end-user’s daytime hours unless it is urgent.
  3. SMS campaigns should support HELP/STOP messages, and similar messages, in the end-user’s local language.
  4. Do not contact end-users on do-not-call or do-not-disturb registries.

Phone Numbers & Sender ID

Toll FreeLong CodeShort Code
DomesticInternationalDomesticInternational
Operator network capability --- --- Not SupportedSupportedNot Supported
Twilio supported --- ---
Learn more
--- Supported---
Sender ID preserved --- --- --- Yes---
Provisioning time------N/AN/AN/A
UCS-2 support------N/ASupportedN/A
Use case restrictions------

N/A

N/A

N/A

Best practices------

N/A

Telcel Zimbabwe does not support Numeric Sender IDs. Use an Alphanumeric Sender ID for better deliverability.

N/A

Toll Free - Domestic
Operator network capability ---
Twilio supported ---
Sender ID preserved ---
Provisioning time---
UCS-2 support---
Use case restrictions---
Best practices---
Toll Free - International
Operator network capability ---
Twilio supported ---
Learn more
Sender ID preserved ---
Provisioning time---
UCS-2 support---
Use case restrictions---
Best practices---
Long Code - Domestic
Operator network capabilityNot Supported
Twilio supported ---
Sender ID preserved ---
Provisioning timeN/A
UCS-2 supportN/A
Use case restrictions

N/A

Best practices

N/A

Long Code - International
Operator network capabilitySupported
Twilio supportedSupported
Sender ID preservedYes
Provisioning timeN/A
UCS-2 supportSupported
Use case restrictions

N/A

Best practices

Telcel Zimbabwe does not support Numeric Sender IDs. Use an Alphanumeric Sender ID for better deliverability.

Short Code
Operator network capabilityNot Supported
Twilio supported---
Sender ID preserved---
Provisioning timeN/A
UCS-2 supportN/A
Use case restrictions

N/A

Best practices

N/A

Alphanumeric - Pre-registration
Operator network capabilitySupported
Twilio supported Supported
Sender ID preservedYes
Provisioning time4 weeks
UCS-2 supportN/A
Use case restrictions

Sender ID Registration is required only for Domestic Entities that plan to send more than 30,000 SMS per month.

Best practices

N/A

Alphanumeric - Dynamic
Operator network capabilitySupported
Twilio supported Supported
Learn more
Sender ID preservedYes
Provisioning timeN/A
UCS-2 supportSupported
Use case restrictions

Dynamic Alphanumeric Sender ID is supported for international customers only.

Best practices

To avoid having your messages filtered and blocked, do not use generic Alphanumeric Sender IDs.

Phone Numbers & Sender ID (continued)

Alphanumeric
Pre-registrationDynamic
Operator network capabilitySupportedSupported
Twilio supported Supported Supported
Learn more
Sender ID preservedYesYes
Provisioning time4 weeksN/A
UCS-2 supportN/ASupported
Use case restrictions

Sender ID Registration is required only for Domestic Entities that plan to send more than 30,000 SMS per month.

Dynamic Alphanumeric Sender ID is supported for international customers only.

Best practices

N/A

To avoid having your messages filtered and blocked, do not use generic Alphanumeric Sender IDs.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.