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WHY TWILIO

Communicate on any channel 

your customers prefer

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  • Messaging: Send and receive SMS, WhatsApp, and chat messages reliably with best-in-class communications APIs.
  • Voice: Build verified voice solutions with Interactive Voice Response (IVR), recording transcriptions, and speech recognition.
  • Email: Deliver email at incredible scale with Twilio SendGrid’s API and deliverability expertise.
  • Video: Create and embed video experiences that work seamlessly across network conditions worldwide.

1 trillion

interactions supported per year

3.4 billion

phone numbers in 180+ countries

592 million

messages sent or received per day

3+ trillion

emails processed

Empower frontline teams to deliver 

better customer experiences

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Give your support, sales, and marketing teams modern engagement tools and compliant workflows to delight customers and earn trust with every interaction.

Deliver best-in-class support with the world’s most flexible contact center platform, Twilio Flex. And nurture customer relationships from the sales floor or a home office with Frontline—Twilio’s programmable mobile-first customer engagement application for deskless workers.

Personalize every interaction at scale

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  • Unify the data in your CRM and data warehouses with Twilio Segment, the leading customer data platform
  • Collect and connect your customer data with Segment Connections, and create a single view of each customer with Segment Personas
  • Control your data quality to create a single source of truth with Segment Protocols
  • Build personalized campaigns with Twilio Engage, an omnichannel growth platform powered by real-time customer data

Intelligence

Introducing Twilio Intelligence for Voice

Make every customer conversation actionable. Through AI and machine learning, Twilio Intelligence for Voice allows you to identify and extract important signals from unstructured natural conversations.

Join the Twilio Intelligence pilot to learn more.

  • Analyze customer conversations based on meaningful context

  • Automate improvements to your 
customer experience

  • Identify and address compliance issues 
to avoid penalties

  • Manage and improve agent performance

  • Leverage insights to score and prioritize leads

PLATFORM

The power behind the Twilio platform

Managing global networks, regulatory compliance, and governance is complicated and costly. As the trusted Customer Engagement Platform, Twilio handles all of the complexity—reliably and at scale.

Twilio Super Network
Developer tools
Support plans
Security and compliance
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Twilio Super Network

Built on intelligent infrastructure with over 1,500 carrier connections, the Twilio Super Network provides reliable connectivity and deliverability anywhere in the world—without the complexity.

  • Phone numbers in more than 180+ countries
  • Short codes in the U.S., U.K., and Canada with hassle-free procurement and carrier approval
  • Elastic SIP Trunking to automatically scale up or down your connectivity
  • Interconnect for dedicated, private connections to the Twilio cloud
  • Twilio IoT to connect and manage smart devices anywhere around the world
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Developer tools and resources

  • Documentation and SDKs in multiple coding languages, including Ruby, Python, PHP, Node.js, java, C#
  • Twilio Console provides a centralized view of your account that makes it easy to manage, build, and monitor apps
  • Twilio CLI puts the power of Twilio right into your command line
  • Debugger logs errors and warnings for fast troubleshooting
  • Community of millions of developers to answer questions
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Support plans and expert services

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Security and compliance

It’s our top priority to protect your company data and keep your customer data secure. All Twilio products are built to meet the highest security and compliance standards worldwide.

  • Data security with strict governance over data storage, processing, and handling
  • Product security is designed into every API, service, and solution
  • Risk management frameworks to identify, assess, manage, and report security risks
  • Regulatory compliance with local carrier requirements and laws
  • Certified to meet requirements for GDPR, ISO27001, Privacy Shield, Cloud Security Alliance

98% of outages

detected by Twilio before carriers

100+ million

data points monitored per day

9+ million

strong developer community

100% coverage

of API endpoints in Twilio docs

GET STARTED

Start the conversation

Speak with our team to learn how the world’s most respected brands build real customer relationships at global scale.