Twilio

Pricing

Only pay for what you use. Don’t get stalled by contracts, capacity planning, and price modeling.

Simple, flexible pricing options

Pay‑as‑you‑go

Simple usage‑based pricing means you don’t get locked into big contracts.

Volume discounts

Discounts trigger as your usage grows, so you always get a fair price.

Committed‑use discounts

Talk with our sales team for access to deeper discounts when you commit to usage.

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Save months of development time with declarative APIs that handle communications logic for some of the most difficult customer engagement challenges.

Twilio Flex

Launch a contact center out of the box, customize any layer of the stack.

Instantly deploy channels
Customize your UI and intelligent routing
Analyze real‑time reporting and integrate third‑party services easily

5000 hours free. $1/active user hour or $150/named user per month.

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Twilio Frontline

Build secure customer relationships over SMS, voice, and WhatsApp with one programmable application.

Integrate with your CRM for customer details
Archive every conversation
Customize to your unique needs

Starting at $20 per active user per month.

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Twilio Segment

Unlock customer data with the leading CDP to personalize engagement on every channel.

Reliable, performant, compliant tech stack
Unified, real-time customer profiles
Omnichannel orchestration native to your CDP

Starts at $120/month for up to 10k visitors/month. Try free for 14 days.

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Twilio SendGrid Marketing Campaigns

Manage and automate email marketing campaigns.

Intuitive interface with flexible workflows
Actionable analytics and testing tools
24/7 support from email experts

Your first 2,000 contacts are free. Paid plans start at $15/month for 5,000 contacts and 15,000 emails.

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Twilio for Salesforce

Easily add Twilio SMS to your Salesforce organization.

Two‑way conversational messaging
Bulk campaign messaging
Trigger SMS with Process Builder

Starting at $15 USD per seat per month. 30 day free trial.

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Twilio Studio

Build communication flows using a drag‑and‑drop builder.

Easily add multiple channels
Extend flows with custom code
Leverage third‑party integrations

Simple plans for everyone.

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Autopilot

Build better AI‑powered bots to serve customers anytime, on any channel.

Natural language understanding
Conversational application platform
Omnichannel hub

Starting at $0.001 per message, and $0.001 per utterance on Alexa.

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TaskRouter

A skills‑based routing API with escalation & fallback rules.

Multi‑channel routing
Fine-grained worker targeting
Timeout & escalation logic

First 100 tasks/month are free, then $0.025/task.

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Notify

Multi‑channel notification API.

SMS, Push, and Messaging apps
Smart orchestration
Bulk notifications

First 10,000 requests/month are free, then $0.00025/delivery request or action.

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Authy

A single API to implement 2FA and reduce fraud.

SOC2 compliant
Out‑of‑the‑box API
Highly‑reliable SMS delivery

Starting at $0.09/authentication.

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Verify

Validate it’s real humans who are creating accounts.

Preconfigured short codes for global delivery
SMS and Voice passcodes
Customizable code length & language

Starting at $0.05/verification.

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Proxy

Private communications between customers and mobile workers.

SMS, Voice, and Messaging apps
Content moderation
Phone number pooling and management

First 50 active sessions are free, then $0.10 per additional active session. Choose a plan that works for you.

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The Twilio advantage

Communicate reliably

Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.

Operate at scale

Extend the same app you write once to new markets with configurable features for localization and compliance.

Many channels

Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.

No shenanigans

Get to market faster with pay‑as‑you‑go pricing, free support, and the freedom to scale up or down without contracts.

Not ready yet? Contact sales