It's time to reimagine retail and ecommerce
Put first-party customer data to work in real-time so you never miss a step of a shopper’s evolving journey. Twilio gives you the reach to meet customers anywhere, the insights to know what they’ll be looking for next, and the tools to build efficiently. When you understand customers, it’s easy to deliver delightful experiences.
Use cases
Personalized communications that reach customers wherever they go
Case studies in data-driven customer relationships
Learn how top brands replaced their rigid, disjointed engagement with personalized omnichannel relationships.
Resources for retail
Inspiration and innovative ideas for the evolving retail landscape
Study
Messaging Total Economic Impact™
Learn how Twilio Messaging can lead to a 3% increase in messages delivered and 132% ROI.
Guide
Twilio for Retail Cookbook
See recipes for success with SMS retail notifications, personalization, and virtual contact centers.
Article
Evaluating Email Service Providers for Retail
Six questions to help you find the best retail software solutions for reliable, future-proof experiences.
Video
Twilio & Nike Case Study
Hear the Nike CEO talk about accelerating digital retail experiences with Twilio.
Article
Complete Retail Email Marketing Guide
See retail email marketing strategies, examples, and best practices.
Article
Set Up Retail SMS Reminders
Find out how to create in-stock SMS reminders for an ecommerce store to drive sales.
Retail solutions
FAQs
Learn more about retail solutions
Getting started
Make every journey meaningful with the leading platform for retail engagement
Integrate all your first-party data in one scalable platform to understand customers and deliver the ideal omnichannel retail experience at every step. Pay as you go—and only for what you need—plus unlock discounts as you scale.