Trusted Communications

Unbreakable relationships are built on trust.

At Twilio, trust lies at the heart of our platform. It’s built into every product, every service, and weaved into every decision we make as a company. The relationships between brands and consumers constantly evolve, but trust remains a critical part of successful customer engagement.

Trusted cloud communications

A trusted platform

Transparency on data usage

When Twilio handles your personal data, it comes with an expectation that we will handle that data responsibly and with utmost care around your privacy.

Security compliance in every interaction

Our dedicated Security Team ensures every interaction on the Twilio platform utilizes the latest security best practices and complies with strict privacy regulations and corporate policies.

The Twilio security framework is GDPR-compliant and based on the ISO 27001 Information Security Standard.

Twilio's internal systems are designed to proactively detect fraud, and our Anti-Fraud Developer’s Guide helps Twilio developers build applications that prevent hackers and fraudsters from compromising your app and victimizing you.

Reliable infrastructure with 99.999% availability

Downtime can hamper your credibility with your end user. The Twilio platform was designed and built on a high-availability infrastructure that ensures redundancy.

Build on the most trusted platform.

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