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21630: Cannot mutate Address that is linked to a verified Document.


ERROR: 21630

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PHONE NUMBERS
ERROR

This error occurs when you try to update an existing address that is already tied to verified regulatory compliance data. Some regulatory workflows require an AddressSid on a Supporting Document, and addresses already linked to regulatory compliance or emergency address registration cannot be modified or revalidated in place.

Possible causes

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  • Create a new address with the corrected details instead of updating the existing linked address. Then use the new AddressSid anywhere an address is required.
  • Before replacing the address, list the phone numbers that depend on it with GET /2010-04-01/Accounts/{AccountSid}/Addresses/{AddressSid}/DependentPhoneNumbers.json.
  • Update the phone number or provisioning request to reference the new AddressSid so the correct address is mapped to the number. (help.twilio.com(link takes you to an external page))
  • If the address is part of approved regulatory compliance information that must change, create a Bundle Copy, update the copied compliance items, submit the copy for review, and then replace the items on the original bundle after approval.

Additional resources

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