32603: Virtual Agent: Unsupported <Config> attribute(s) in TwiML

This warning appears when your <VirtualAgent> TwiML includes one or more <Config> entries that the selected Virtual Agent provider does not support. Use <Config> only to override supported Dialogflow CX connector settings or supported runtime options.

• One or more <Config> name values are not supported for the selected Dialogflow CX connector.
• The connectorName points to the wrong <VirtualAgent> connector, so the <Config> entries do not match that connector's configuration.
• A <Config> entry was added for a setting that is not supported by the Virtual Agent provider.

• Verify that connectorName matches the correct Dialogflow CX connector in your TwiML.
• Update each <Config> entry so the name uses a supported value for Dialogflow CX, such as language, sentimentAnalysis, voiceName, welcomeIntent, voiceModel, speechModel, speechModelVariant, resumeEndUserId, or resumeEventName.
• Review the Debugger message in the Console and remove or correct the unsupported <Config> entries.
• If you are resuming a paused session, use resumeEndUserId and, if needed, resumeEventName for the resume configuration.

• Virtual Agent with Dialogflow CX
• Dialogflow CX Onboarding Guide
• Connect Virtual Agent widget