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60702: Business Profile not found


WARNING: 60702

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MESSAGING
WARNING

Twilio couldn't find the Business Profile referenced by the Business Profile SID in your request. Use an approved Business Profile from Trust Hub when you register Branded Calling, or create one first if you do not have one yet.

Possible causes

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  • The Business Profile SID is invalid or does not point to an existing profile.
  • You are using a draft, rejected, or deleted profile instead of an approved Business Profile. Twilio lets you delete draft or rejected profiles, and approved profiles are managed in Trust Hub.
  • The business or brand you want to register requires a different Customer Profile, such as a secondary profile for a separate business identity.
  • Open Trust Hub in Console and verify that the Business Profile exists and is the one you want to use.
  • If you do not have a Business Profile yet, create a Primary Customer Profile and complete verification before you try again.
  • If the profile was deleted or never created, create a new profile or a secondary Customer Profile for the separate business identity, then retry the request.
  • If the profile should exist but still is not found, contact Twilio Support.

Additional resources

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