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60722: Business status does not allow dismissal


WARNING: 60722

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MESSAGING
WARNING

This warning is returned when you try to dismiss a Business Profile whose current status is not eligible for dismissal. Dismissing the profile moves it back to Draft, and Twilio only allows that action when the Business Profile is in Pending Verification or Verified.

Possible causes

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  • The Business Profile is already in Draft.
  • The Business Profile is in Rejected.
  • The dismiss request was sent before the Business Profile reached an eligible dismiss state. Twilio only allows dismissal from Pending Verification or Verified.
  • Confirm the current Business Profile status before you send the dismiss request. Only send the request when the profile is in Pending Verification or Verified.
  • If the profile is already Draft, update the Business Profile directly instead of dismissing it again. Use the CustomerProfile update flow to make your changes.
  • If the profile is Rejected, review the rejection reason, correct the business information, and resubmit the profile.
  • If you need to continue the verification process after updating the profile, submit it for review again when the required information is complete.

Additional resources

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