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Billing


Twilio bills you for Conversation Orchestrator by the total size of your conversation data. All inbound and outbound messages and voice calls count, including message text and call transcripts. . Spaces count toward the total.

The billable unit for Conversation Orchestrator is 1,000 characters. Any fractional usage is rounded up to the next whole unit at the end of your billing cycle.

Character counts depend on the characters used. Basic ASCII characters are billed as one character each, but accented letters, emoji, and non-Latin scripts are billed as more than one character.

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Usage data may take up to four hours to appear in the Usage summary and Usage API.

To learn about pricing for Conversation Orchestrator, see Conversation Orchestrator pricing(link takes you to an external page).


Next steps

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  • Core concepts: Learn about the main objects in Conversation Orchestrator.
  • Quickstart: Create your first conversation configuration.
  • Usage API: Retrieve usage data programmatically.