Configure account settings

To receive copies of bounce messages that inbox providers send to your recipients, forward these messages to an email address that you choose.

1. Toggle Enable forward bounce messages to On.
2. Choose one of the following two options on where to forward email messages:
   • Email address to forward to
   • Use the From address of the outgoing email
3. Type an email address into the Specify an email address box.
4. Click Save.

To turn off these messages, toggle Enable forward bounce messages to Off

To receive copies of spam report messages that inbox providers send to your recipients, forward these messages to an email address of your choosing.

1. Toggle Enable forward spam reports to On
2. Type an email address in the Email address box.
3. Click Save.

To turn off these messages, toggle Enable forward spam reports to Off.

Dedicated IP addresses serve only your email messages. This improves your reputation and deliverability.

The Dedicated IP addresses section show the list of dedicated IP addresses with their grouped IP addresses and regions. Twilio Email includes one Dedicated IP address called default.

Filter displayed Dedicated IP addresses

To filter a longer list of pools, choose the options for filtering the list, then set the values for those filter options.

1. Click the Add filters dropdown menu.
2. Click the boxes for one or more of the following filter options: IP Addresses, Region, IP Pool, or Date Range. As you click a box, that filter option's dropdown menu appears next to the Add filters menu.
3. In each filter option except Date Range, type the name of the address, region, or pool in the box.
4. For the Date Range dropdown menu, choose the desired time range:
   • Last 3 Days
   • Last 7 Days
   • Last 30 Days
   • Custom Range. If you select Custom Range, set the Start date and End date.
5. Click Apply. The list updates displaying only the IP pools that match all of the applied filter values.

Remove filter option

To remove a filter option, not an applied filter value, click on a filter menu, then click Remove filter.

Clear an applied filter

To clear an applied filter, click the X to the right of the filter menu.

To add a dedicated IP address, you need to purchase one. To purchase an IP address:

1. Click Purchase. The Purchase a dedicated IP address panel appears.
2. Select a dedicated IP address from the Add IP address dropdown menu.
3. Click Purchase. The Dedicated IP Address page appears.
4. Click Subscribe. The Order complete page appears.
5. Click View your dedicated IP address. The Email Settings page displays your purchased IP address.

1. Find the dedicated IP address you want to delete.
2. Click the edit button next to that IP address. The <IP Address> page displays two tabs: General and Subaccounts enabled.
3. On the General tab, you can configure the following for your dedicated IP address:
   • Choose its region
   • Toggle warm up for this IP address
   • Toggle permission to send email
4. On the Subaccounts enabled tab, you can enable subaccounts with this IP address.
   1. Click Add. The Assign subaccounts modal appears.
   2. Choose a subaccount from the Subaccounts dropdown menu.
   3. Click Assign. The Assign subaccounts modal closes.

1. Find the dedicated IP address you want to delete.
2. Click the edit button next to that IP address. The <IP Address> page appears.
3. Click Cancel IP address. The Cancel IP address modal appears.
4. Click Cancel IP address. The Cancel IP address modal closes and the Email Settings page appears.

An IP pool groups dedicated IP addresses. You might use An IP pool

To work with IP pools, click IP pools. The IP pools section appears.

The IP pools section show the list of IP pools with their grouped IP addresses and regions. Twilio Email includes one IP pool called default.

Filter displayed IP pools

To filter a longer list of pools, choose the options for filtering the list, then set the values for those filter options.

1. Click the Add filters dropdown menu.
2. Click the boxes for one or more of the following filter options: IP Pool, IP Addresses, or Region. As you click a box, that filter option's dropdown menu appears next to the Add filters menu.
3. In each filter option, type the name of the pool, address, or region in the box.
4. Click Apply. The list updates displaying only the IP pools that match all of the applied filter values.

Remove filter option

To remove a filter option, not an applied filter value, click on a filter menu, then click Remove filter.

Clear an applied filter

To clear an applied filter, click the X to the right of the filter menu.

1. Click Create. The Create an IP pool panel appears.
2. Type the name for your IP pool in the IP pool name box.
3. Select a dedicated IP address from the Add IP address dropdown menu.
4. Click Save.

1. Find the IP pool you want to delete.
2. Click the action menu, then click Delete. A confirmation modal appears.
3. Confirm the deletion, then click Delete.

This setting ignores all bounce and unsubscribe notifications sent to the domains or email addresses listed. Under normal sending conditions, Twilio Email always sends future emails to these recipients.

1. Toggle Enable address allow list to On.
2. Type email address or domains that you want to exclude from bounces or unsubscribes in the Email Addresses or Domains to allow box.
   • Separate email addresses or domains with either commas or new lines. For domains, exclude the @ symbol.
   • Avoid adding large scale inbox provider domains like live.com or gmail.com. As this setting ignores unsubscribes, ignoring these providers can adversely affect your email reputation score and violate local, national, or regional privacy laws.
3. Click Save Changes.

Example of email addresses and domains list

pat@example.com, example.net

To turn off these messages, toggle Enable address allow list to Off.