Use Email in Flex
(warning)
Not a HIPAA Eligible Service
Email in Twilio Flex is not a HIPAA Eligible Service and should not be used in workflows that are subject to HIPAA.
Email is available in Twilio Flex as a channel by which agents can send and receive messages from your customers. Email is available as both an inbound (customer-initiated) and an outbound (agent-initiated) channel. Use the following guides to work with Email in Flex by role.
- Get details about email-specific reporting from Flex Insights