Letter from the CEO
Back in 2013, we established Twilio.org to harness the power of our communications solutions for good. Today we are celebrating over a decade of Twilio.org helping social impact organizations expand their reach and scale their missions.
Reflecting back on the last ten years, I’m immensely proud of the role Twilio.org has played in supporting organizations to scale their impact both globally and locally. Ultimately, our technology is used by more than 20,000 social impact organizations to establish a connection with the communities they serve. On a global scale, the connection is in action to drive vaccinations and combat misinformation during global crises like COVID-19. That connection has also been established on a local level, for example, to ensure senior citizens who face food insecurity are notified that their donated meals are on the way.
When it comes to solving the big social issues of our world, these connections have the potential to alter the course of people’s lives. For instance, Polaris, which operates the U.S. National Human Trafficking Hotline, uses Twilio Flex to connect victims, survivors, and those supporting them to essential resources and service provider referrals. Similarly, the Trevor Project, a suicide prevention organization focused on LGBTQIA+ youth, introduced its TrevorText service, allowing them to help more youth in crisis, faster. Additionally, Atma Connect uses SMS to deliver locally-relevant alerts to flood-prone communities in Indonesia. All these organizations inspire us daily by innovating with our technology to solve some of the world’s toughest challenges.
As we look to the future, we are facing a huge opportunity to accelerate this work with AI. We have endless opportunities to help these organizations continue to innovate with the power of Twilio’s communications offerings, our data capabilities, and AI infused throughout to accelerate their impact. I look forward to seeing what’s next for these organizations as they continue to push the bounds of what we can accomplish with technology.
Let's go!
Khozema Shipchandler
