Read-only Admin role

The Read-only Admin role is only available to Twilio Console users in the Support role, and is useful for Support Engineers. When Support users log in to Flex from Twilio Console, they automatically receive Read-only Admin access. You cannot assign a Read-only Admin through the single sign-on (SSO) process like you can with other Flex roles.

A worker is created when a Support user logs in and is attributed the Read-Only Admin role. This is a billable worker in the named user pricing model. A named user license is charged every month until the user is deprovisioned from Flex.

Because the provisioned worker has a routing expression, this Flex user technically can be assigned routing attributes; however, assigning routing attributes is not advised. The user is unable to change their status, accept incoming interactions, or make outbound voice calls.

• Flex UI 2.3.x or above
• Twilio-hosted Flex UI account

When users with the Support role launch Flex from Twilio Console, they automatically get access to the Read-only Admin role.

• To assign the Support role to additional users, follow the steps in Add a Twilio Console user.
• To grant an existing user Support access, follow the steps in the Manage Twilio Console users guide.

For more information, see our guide on RBAC.

1. From Twilio Console, in the upper-left corner, select the account where Flex is hosted.
2. Under Develop, click Flex > Overview.
3. Click Log in with Console.

The Read-only Admin role is represented in the Worker Attributes as follows:

1
{
2
    "routing": {
3
        "skills": [
4
            "Skill1 ",
5
            "Skill2"
6
        ],
7
        "levels": {
8
            "Skill1": 3
9
        }
10
    },
11
    "full_name": "Acme AgentName",
12
    "image_url": "https:\\/\\/www.gravatar.com\\/avatar\\/4e52bcfc565991878adf54a136de1570?d=mp",
13
    "roles": [
14
        "flex.readonlyadmin"
15
    ],
16
    "contact_uri": "client:firstname_2Elastname",
17
    "disabled_skills": {
18
        "skills": [],
19
        "levels": {}
20
    },
21
    "email": "recipient@example.com"
22
}