We recommend the following method for adding administrators to your Flex account. For agents and supervisors, you should add them via an SSO integration. Be careful about sharing the Console administrator access for your production Flex account, as this user will have privileges to change almost anything for your Flex account.
For some email providers, you can add a '+' to your email address to create an email alias. For example, yourname+adjective@example.com
. You can also complete this tutorial with a teammate.
At this point, you should have two users logged into Flex: the original administrator and the new one that you've added.
Within the Manage Users page, you have the option to remove a user from your Twilio account.
This action does not delete the Twilio user account. Users will still be able to log in and access their user account, but will no longer have access to the Twilio project they were removed from.
To request that a user account be deleted, please contact our Support team.