How to Set Up Conversations for Flex

Learn how to set up Conversations in your Twilio Flex application:

• Start with a quick intro to Flex Conversations.
• See the prerequisites for using Flex Conversations.
• Learn about the Service and Conversation roles created by the Flex Conversation Service.
• Migrate your Flex addresses from Legacy Messaging to Conversations.
• Learn about address management with Flex Conversations (previously called Flex Flows).
• See how to manage addresses for SMS, WhatsApp, Chat, and Facebook Messenger.
• (Optional) Turn on Messaging transfers so that agents can transfer messages to another agent or to a queue.
• (Advanced and optional) See how you can configure with a Messaging Service.
• Learn how to work with Application-to-Person SMS traffic in the US.