Flex Solutions Library
Reference guides for common contact center use cases
The Solutions Library is a set of end-to-end reference guides for common contact center use cases that will help you build and deploy faster on your Flex application. All the plugins featured in these guides run Flex UI 1.x.x.
Queued Callback and Voicemail
Automate agent callback requests from customers
- Ability for customers to request a callback at a specific number
- Ability for customers to leave a voicemail for an agent
- Contextual information for agents handling the callback request
- Text transcription for voicemails
Supervisor Barge-In and Coach
Enable supervisors to observe and coach agents on live calls with customers.
- Ability for supervisors to coach an agent on a live call with a customer
- Ability for supervisors to join and contribute to a call between a customer and an agent
- Support for viewing agents being coached