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Reassigned Number


Use Reassigned Number to verify whether the current owner of a phone number is the same as the previous owner. This helps you avoid sending messages to someone who hasn't consented to receive them and ensures compliance with the Telephone Consumer Protection Act (TCPA).

Note: You must obtain consent to contact a phone number before sending any messages.


Coverage

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Reassigned Number is only available for US phone numbers.

(information)

Info


Make a GET /v2/PhoneNumbers/{PhoneNumber} request with the following query parameters:

  • Fields=reassigned_number
  • LastVerifiedDate: The date you obtained consent to call or text the phone number, or the date when you last verified the phone number (for example, the date of last contact or the date they last updated their phone number). This must be in the format YYYYMMDD.
Reassigned Number LookupLink to code sample: Reassigned Number Lookup
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// Download the helper library from https://www.twilio.com/docs/node/install
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const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
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// Find your Account SID and Auth Token at twilio.com/console
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// and set the environment variables. See http://twil.io/secure
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const accountSid = process.env.TWILIO_ACCOUNT_SID;
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const authToken = process.env.TWILIO_AUTH_TOKEN;
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const client = twilio(accountSid, authToken);
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async function fetchPhoneNumber() {
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const phoneNumber = await client.lookups.v2.phoneNumbers("2345678904").fetch({
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fields: "reassigned_number",
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lastVerifiedDate: "20211015",
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});
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console.log(phoneNumber.reassignedNumber);
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}
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fetchPhoneNumber();

Response

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{
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"calling_country_code": "1",
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"country_code": "US",
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"phone_number": "2345678904",
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"national_format": "(415) 992-9960",
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"valid": true,
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"validation_errors": [],
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"caller_name": null,
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"sim_swap": null,
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"call_forwarding": null,
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"line_status": null,
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"line_type_intelligence": null,
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"identity_match": null,
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"reassigned_number": {
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"last_verified_date": "2019-09-24",
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"is_number_reassigned": "no",
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"error_code": null
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},
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"sms_pumping_risk": null,
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"phone_number_quality_score": null,
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"pre_fill": null,
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"url": "https://lookups.twilio.com/v2/PhoneNumbers/+14159929960"
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}

A Reassigned Number request returns the following properties.

PropertyDescription
is_number_reassignedIndicates whether a phone number has been reassigned to a new user since the provided LastVerifiedDate.
ErrorCodeThe error code, if any, associated with your request.

is_number_reassigned values

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The is_number_reassigned property can have the following values.

Note: Twilio uses the official database maintained by the Federal Communications Commission (FCC) to indicate whether a number has been reassigned.

ValueDescription
yesThe phone number has been reassigned. Don't message this number.
noThe phone number still belongs to the same person. If you obtained consent to contact the number and queried the database using the date when consent was obtained, you're in compliance with the TCPA and can message the number.
no_data_availableTwilio doesn't have disconnect data for this phone number. This might indicate that the LastVerifiedDate is before January 2021. Twilio recommends validating consent to contact the phone number.

Suggested implementation logic

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Twilio recommends querying the Reassigned Number package prior to sending any marketing materials or high risk transactions (such as financial transactions or password reset instructions) to a phone number. If the phone number no longer belongs to the person you're trying to contact, cancel the message and use another contact method to verify the user's phone number before sending any sensitive information.

The Reassigned Number database is updated monthly on the 16th of each month. If you need to verify a phone number's reassignment status more than once per month, Twilio suggests that you update your database starting on the 17th of each month. Data obtained on the 17th of the month will remain valid until the database is updated again on the 16th of the following month.


The Reassigned Number feature follows a tiered pricing model where the more queries you make in a month, the less expensive each subsequent query becomes. This resets at the beginning of each billing cycle and scales using the following volumes:

QueriesPrice
0-1,000$0.02
1,000-10,000$0.014
10,000-50,000$0.0125
50,000-200,000$0.0085
200,000-500,000$0.0075
500,000-2,000,000$0.003
2,000,000-6,000,000$0.0025
6,000,000+$0.0015