Twilio Console Assistant
Beta
Twilio Console Assistant uses artificial intelligence or machine learning technologies. Responses may be inaccurate or incomplete. This assistant is for informational purposes only, please verify information before use.
Twilio Console Assistant is currently available as a Public Beta release and the information contained in this document is subject to change. Some features are not yet implemented and others may be changed before the product is declared as Generally Available. Public Beta products are not covered by the Twilio Support Terms or Twilio Service Level Agreement.
Twilio Console Assistant is not PCI compliant or a HIPAA Eligible Service and should not be used in workflows that are subject to HIPAA or PCI.
Twilio Console Assistant is a natural language AI tool designed to help you navigate the Twilio console, troubleshoot issues using Twilio's public documentation, and submit support tickets, all without leaving the Twilio console.
To access Twilio Console Assistant, click the sparkle icon located in the bottom-right corner of every page in your Twilio console.
Don't enter personal data, sensitive message content, or other confidential information into Twilio Console Assistant
To learn how Twilio processes and protects your personal data, see our Privacy Notice. To learn more about Twilio Console Assistant and its use of AI, refer to the Twilio Console Assistant AI Nutrition Facts.
Twilio Console Assistant supports your in-console troubleshooting efforts: Twilio trained the model on documentation, blogs, and our Incident Diagnostic Assistants (IDAs). Twilio Console Assistant can also access limited, high-level information about your account, such as the products you've enabled and your support plan.
This combination of general, Twilio-specific information and the context about the unique features of your account make it a helpful troubleshooting tool for the following cases:
- Interpret Messaging and Voice error codes.
- Lookup Message SIDs to retrieve status, error codes, and delivery metadata.
- Request delivery health summaries to see failed, undelivered, or unknown message counts.
- Use account-specific diagnostics to identify country-level, carrier-level, or phone-number-level failure patterns.
When interacting with Twilio Console Assistant, all interactions respect your existing Role-Based Access Control (RBAC), and display only data and diagnostics that your user role is permitted to access. Sensitive information, such as PII and API keys, are never surfaced in responses. All user queries and Twilio Console Assistant responses are encrypted.
Twilio Console Assistant maintains conversational context within an active session, allowing you to ask follow-up questions or clarify issues without repeating yourself.
If, over the course of a chat, you ask to escalate your topic to a human agent, Twilio Console Assistant determines which support plan you are on and will display the different support methods available to you. For example, Twilio Console Assistant provides buttons for ticket creation, live chat, or a dedicated support phone number. If you decide to file a support ticket, Twilio Console Assistant pre-fills the subject and description fields using the context of your current conversation.