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Preset and Auto-Responses in Flex
Twilio- COVID use case
This plugin allows your agent to quickly send commonly-used text snippets to customer’s messages. This plugin also lets them set a predefined message, the moment they get paired to chat with a customer.
- Create predefined message sent by the answering agent as soon as they accept a task
- Build UI below the Chat Input field to enable Agents to select from a list of predefined canned responses
- Automatically send the selected predefined response as a chat or SMS to the customer
Step 1:
Prerequisites for a Flex React plugin
A Twilio account with a Flex environment provisioned. Create your Flex Account
NPM version 5.0.0 or later installed (npm -v)
Node version 8.0.0 or later installed (node -v)
Step 2:
Set up a Flex environment with create-flex-plugin Read more
npm install -g create-flex-plugin
create-flex-plugin plugin-agent-autoresponse --template https://github.com/twilio-labs/plugin-agent-autoresponse
OR
Step 3:
Build your Flex Plugin Read how to
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