AI Nutrition Facts for Conversation Intelligence
Twilio's AI Nutrition Facts provide an overview of the AI feature you're using, so you can better understand how the AI is working with your data. Twilio outlines AI qualities in Conversation Intelligence in the AI Nutrition Fact label below. For more information, including the AI Nutrition Fact label glossary, see AI Nutrition Facts.
AI Nutrition Facts
Conversation Intelligence
- Description
- Generative AI model from OpenAI that powers Conversation Intelligence language operators, used both for Twilio-authored and custom language operators.
- Privacy Ladder Level
- N/A
- Feature is Optional
- Yes
- Model Type
- Generative
- Base Model
- OpenAI - GPT-5.4-mini, GPT-4o-mini
- Base Model Trained with Customer Data
- No
- Customer Data is Shared with Model Vendor
- No
- Training Data Anonymized
- N/A
- Data Deletion
- Yes
- Human in the Loop
- Yes
- Data Retention
- Until customer deletion
- Logging & Auditing
- Yes
- Guardrails
- Yes
- Input/Output Consistency
- Yes
- Other Resources
- https://www.twilio.com/docs/conversations/intelligence
Trust Ingredients
Conversation transcripts and language operator prompts are shared with the Model Vendor for language operator execution only. Customer data isn't used to train the Base Model.
Language operator input and output data is deleted when language operator results are deleted by the customer.
Customers can review operator configuration and language operator results using the Twilio Console and APIs for Conversation Intelligence.
Compliance
Learn more about this label at nutrition-facts.ai