Conversation Insights (public beta)
Public beta
Conversation Insights, including the APIs, is currently available as a public beta release and the information contained in this document is subject to change. Some features are not yet implemented and others may be changed before the product is declared as generally available. Public beta products are not covered by the Twilio Support Terms or Twilio Service Level Agreement.
Conversation Insights is not PCI compliant or a HIPAA Eligible Service and should not be used in workflows that are subject to HIPAA or PCI.
Conversations products are only available in the new Twilio Console. If your account hasn't been migrated, you'll be redirected to the legacy Console where these products won't appear.
Conversation Insights is an API that you can use to query aggregated data from Conversation Orchestrator, including conversation metadata and operator results.
Use Conversation Insights to count conversations, analyze operator results, filter by time range, and group results by dimensions like status, participant, or operator name. You can build custom dashboards, generate reports, set up alerts, or export data to external analytics platforms.
Conversation Insights stores data from Conversation Orchestrator. You can query the following data:
- Conversation data: metadata including IDs, status, participants, and timestamps.
- Operator result data: results from intelligence operators run on conversations, including operator names, labels, and channels.
Insights data becomes available approximately 15 minutes after conversation events.
Explore the following resources to learn more:
- Aggregate conversation data
- Data model: learn about cubes, measures, and dimensions.
- Query syntax: understand how to construct queries.