Call Summary

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        "twilio_media_ip" : "54.xxx.xx.xxx",
607
        "twilio_signaling_ip" : "54.xxx.xx.xxx",
608
        "external_media_ip" : "54.xxx.xx.xxx",
609
        "external_signaling_ip" : "54.xxx.xx.xxx",
610
        "sip_call_id" : "xxxxx@0.0.0.0",
611
        "user_agent" : "xxxx",
612
        "selected_region" : "us1",
613
        "region" : "us1",
614
        "edge_location" : "ashburn",
615
        "queue_time" : 0,
616
        "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
617
        "disconnected_by" : "caller",
618
        "direction" : "inbound",
619
        "settings" : {
620
          "ice_restart_enabled" : true,
621
          "dscp" : true,
622
          "edge" : "ashburn",
623
          "selected_edges" : [
624
            "ashburn"
625
          ]
626
        },
627
        "app" : {
628
          "name" : "MyVoiceApp",
629
          "id" : "com.example.myvoiceapp",
630
          "version" : "1.0.0",
631
          "build_number" : "100",
632
          "compile_sdk_version" : "5.7.2",
633
          "min_os_version" : "10",
634
          "target_os_version" : "14.4"
635
        }
636
      },
637
      "metrics" : {
638
        "inbound" : {
639
          "codec" : 111,
640
          "codec_name" : "pcmu",
641
          "packets_received" : 1000,
642
          "packets_sent" : 1000,
643
          "packets_lost" : 10,
644
          "packets_loss_percentage" : 1.0,
645
          "jitter" : {
646
            "min" : 81.857,
647
            "max" : 93.915,
648
            "avg" : 89.168,
649
            "value" : 85.0
650
          },
651
          "rtt" : {
652
            "min" : 81.857,
653
            "max" : 93.915,
654
            "avg" : 89.168,
655
            "value" : 85.0
656
          },
657
          "mos" : {
658
            "min" : 81.857,
659
            "max" : 93.915,
660
            "avg" : 89.168,
661
            "value" : 85.0
662
          },
663
          "audio_in" : {
664
            "min" : 81.857,
665
            "max" : 93.915,
666
            "avg" : 89.168,
667
            "value" : 85.0
668
          },
669
          "audio_out" : {
670
            "min" : 81.857,
671
            "max" : 93.915,
672
            "avg" : 89.168,
673
            "value" : 85.0
674
          },
675
          "latency" : {
676
            "min" : 81.857,
677
            "max" : 93.915,
678
            "avg" : 89.168,
679
            "value" : 85.0
680
          },
681
          "bytes_received" : 8000,
682
          "bytes_sent" : 8000,
683
          "packet_delay_variation" : {
684
            "d50" : 20,
685
            "d70" : 30,
686
            "d90" : 50,
687
            "d120" : 70,
688
            "d150" : 90,
689
            "d200" : 110,
690
            "d300" : 150
691
          }
692
        },
693
        "outbound" : {
694
          "codec" : 111,
695
          "codec_name" : "pcmu",
696
          "packets_received" : 1000,
697
          "packets_sent" : 1000,
698
          "packets_lost" : 10,
699
          "packets_loss_percentage" : 1.0,
700
          "jitter" : {
701
            "min" : 81.857,
702
            "max" : 93.915,
703
            "avg" : 89.168,
704
            "value" : 85.0
705
          },
706
          "rtt" : {
707
            "min" : 81.857,
708
            "max" : 93.915,
709
            "avg" : 89.168,
710
            "value" : 85.0
711
          },
712
          "mos" : {
713
            "min" : 81.857,
714
            "max" : 93.915,
715
            "avg" : 89.168,
716
            "value" : 85.0
717
          },
718
          "audio_in" : {
719
            "min" : 81.857,
720
            "max" : 93.915,
721
            "avg" : 89.168,
722
            "value" : 85.0
723
          },
724
          "audio_out" : {
725
            "min" : 81.857,
726
            "max" : 93.915,
727
            "avg" : 89.168,
728
            "value" : 85.0
729
          },
730
          "latency" : {
731
            "min" : 81.857,
732
            "max" : 93.915,
733
            "avg" : 89.168,
734
            "value" : 85.0
735
          },
736
          "bytes_received" : 8000,
737
          "bytes_sent" : 8000,
738
          "packet_delay_variation" : {
739
            "d50" : 20,
740
            "d70" : 30,
741
            "d90" : 50,
742
            "d120" : 70,
743
            "d150" : 90,
744
            "d200" : 110,
745
            "d300" : 150
746
          }
747
        }
748
      },
749
      "tags" : [
750
        "high_jitter"
751
      ],
752
      "events" : {
753
        "feedback" : {
754
          "reason" : "excellent",
755
          "score" : 1
756
        },
757
        "groups" : { },
758
        "levels" : { },
759
        "errors" : { }
760
      }
761
    },
762
    "tags" : [
763
      "high_jitter"
764
    ],
765
    "attributes" : {
766
      "conference_participant" : true
767
    },
768
    "properties" : {
769
      "q850_cause" : 16,
770
      "last_sip_response_num" : 200,
771
      "pdd_ms" : 100,
772
      "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM",
773
      "media_region" : "us1",
774
      "signaling_region" : "us1",
775
      "twilio_media_ip" : "54.xxx.xx.xxx",
776
      "twilio_signaling_ip" : "54.xxx.xx.xxx",
777
      "external_media_ip" : "54.xxx.xx.xxx",
778
      "external_signaling_ip" : "54.xxx.xx.xxx",
779
      "sip_call_id" : "xxxxx@0.0.0.0",
780
      "user_agent" : "xxxx",
781
      "selected_region" : "us1",
782
      "region" : "us1",
783
      "edge_location" : "ashburn",
784
      "queue_time" : 0,
785
      "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
786
      "disconnected_by" : "caller",
787
      "direction" : "inbound",
788
      "settings" : {
789
        "ice_restart_enabled" : true,
790
        "dscp" : true,
791
        "edge" : "ashburn",
792
        "selected_edges" : [
793
          "ashburn"
794
        ]
795
      },
796
      "app" : {
797
        "name" : "MyVoiceApp",
798
        "id" : "com.example.myvoiceapp",
799
        "version" : "1.0.0",
800
        "build_number" : "100",
801
        "compile_sdk_version" : "5.7.2",
802
        "min_os_version" : "10",
803
        "target_os_version" : "14.4"
804
      }
805
    },
806
    "trust" : {
807
      "verified_caller" : {
808
        "verified" : true
809
      },
810
      "branded_call" : {
811
        "branded" : true,
812
        "caller" : "18001234567",
813
        "use_case" : "Customer_Support",
814
        "branded_channel_sid" : "BC0000000000000000000000000000001",
815
        "brand_sid" : "BA0000000000000000000000000000001"
816
      },
817
      "business_profile" : {
818
        "bundle_sid" : "BU0000000000000000000000000000001",
819
        "identity" : "My Business",
820
        "type" : "Retail",
821
        "industry" : "E-commerce"
822
      },
823
      "voice_integrity" : {
824
        "enabled" : true,
825
        "bundle_sid" : "BU0000000000000000000000000000001",
826
        "use_case" : "Customer_Support"
827
      },
828
      "branded" : {
829
        "enabled" : true,
830
        "display_name" : "My Company",
831
        "long_display_name" : "My Company LLC",
832
        "bundle_sid" : "BU0000000000000000000000000000001",
833
        "type" : "in_band",
834
        "call_reason" : "Branded CTIA",
835
        "logo" : true,
836
        "use_case" : "Marketing"
837
      }
838
    },
839
    "annotation" : {
840
      "call_sid" : "CA0000000000000000000000000000001",
841
      "account_sid" : "AC0000000000000000000000000000001",
842
      "answered_by" : "human",
843
      "connectivity_issue" : "no_connectivity_issue",
844
      "quality_issues" : [
845
        "no_quality_issue"
846
      ],
847
      "spam" : true,
848
      "comment" : "This call was very important.",
849
      "incident" : "https://twilio.zendesk.com/support/tickets/17353089",
850
      "timestampMs" : 1678884489123,
851
      "call_score" : 4
852
    },
853
    "answered_by" : "human"
854
  }
855
}