Call Summary

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      "queue_time" : 0,
291
      "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
292
      "disconnected_by" : "caller",
293
      "direction" : "inbound",
294
      "settings" : {
295
        "ice_restart_enabled" : true,
296
        "dscp" : true,
297
        "edge" : "ashburn",
298
        "selected_edges" : [
299
          "ashburn"
300
        ]
301
      },
302
      "app" : {
303
        "name" : "MyVoiceApp",
304
        "id" : "com.example.myvoiceapp",
305
        "version" : "1.0.0",
306
        "build_number" : "100",
307
        "compile_sdk_version" : "5.7.2",
308
        "min_os_version" : "10",
309
        "target_os_version" : "14.4"
310
      }
311
    },
312
    "trust" : {
313
      "verified_caller" : {
314
        "verified" : true
315
      },
316
      "branded_call" : {
317
        "branded" : true,
318
        "caller" : "18001234567",
319
        "use_case" : "Customer_Support",
320
        "branded_channel_sid" : "BC0000000000000000000000000000001",
321
        "brand_sid" : "BA0000000000000000000000000000001"
322
      },
323
      "business_profile" : {
324
        "bundle_sid" : "BU0000000000000000000000000000001",
325
        "identity" : "My Business",
326
        "type" : "Retail",
327
        "industry" : "E-commerce"
328
      },
329
      "voice_integrity" : {
330
        "enabled" : true,
331
        "bundle_sid" : "BU0000000000000000000000000000001",
332
        "use_case" : "Customer_Support"
333
      },
334
      "branded" : {
335
        "enabled" : true,
336
        "display_name" : "My Company",
337
        "long_display_name" : "My Company LLC",
338
        "bundle_sid" : "BU0000000000000000000000000000001",
339
        "type" : "in_band",
340
        "call_reason" : "Branded CTIA",
341
        "logo" : true,
342
        "use_case" : "Marketing"
343
      }
344
    },
345
    "annotation" : {
346
      "call_sid" : "CA0000000000000000000000000000001",
347
      "account_sid" : "AC0000000000000000000000000000001",
348
      "answered_by" : "human",
349
      "connectivity_issue" : "no_connectivity_issue",
350
      "quality_issues" : [
351
        "no_quality_issue"
352
      ],
353
      "spam" : true,
354
      "comment" : "This call was very important.",
355
      "incident" : "https://twilio.zendesk.com/support/tickets/17353089",
356
      "timestampMs" : 1678884489123,
357
      "call_score" : 4
358
    },
359
    "answered_by" : "human",
360
    "agent_session_summaries" : [
361
      {
362
        "session_id" : "VX0000000000000000000000000000001",
363
        "tts_latency_ms" : {
364
          "min" : 120.0,
365
          "max" : 450.0,
366
          "avg" : 230.5
367
        },
368
        "time_to_first_audio_ms" : {
369
          "min" : 200.0,
370
          "max" : 800.0,
371
          "avg" : 350.0
372
        },
373
        "application_latency_ms" : {
374
          "min" : 50.0,
375
          "max" : 300.0,
376
          "avg" : 150.0
377
        },
378
        "network_latency_ms" : {
379
          "min" : 10.0,
380
          "max" : 80.0,
381
          "avg" : 35.0
382
        },
383
        "stt_latency_ms" : {
384
          "min" : 100.0,
385
          "max" : 400.0,
386
          "avg" : 180.0
387
        },
388
        "tokens" : {
389
          "total" : 1024,
390
          "tokens_per_second" : {
391
            "min" : 15.0,
392
            "max" : 45.0,
393
            "avg" : 30.0
394
          }
395
        },
396
        "words" : {
397
          "total" : 350,
398
          "words_per_minute" : {
399
            "min" : 120.0,
400
            "max" : 180.0,
401
            "avg" : 150.0
402
          }
403
        },
404
        "turns" : 24,
405
        "interruptions" : {
406
          "customer_to_agent" : 3,
407
          "agent_to_customer" : 1
408
        },
409
        "session_state" : "ended"
410
      }
411
    ]
412
  }
413
}