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Voice SDK Events

Captured

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com.twilio.voice.insights.call-event.sdk

Voice SDK Events Captured events are compatible with Webhook and Kinesis sinks. To learn more, you can get started with the Webhook or Kinesis quickstarts and refer to the product documentation.

Examples

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{

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  "specversion" : "1.0",

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  "type" : "com.twilio.voice.insights.call-event.sdk",

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  "source" : "AB00000000000000000000000001",

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  "id" : "NO00000000000000000000000001",

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  "dataschema" : "https://events-schemas.twilio.com/VoiceInsights.CallEvent/2",

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  "datacontenttype" : "2025-10-08T07:17:02.363Z",

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  "data" : {

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    "timestamp" : "2021-05-24T14:15:22Z",

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    "call_sid" : "CA0000000000000000000000000000001",

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    "account_sid" : "AC0000000000000000000000000000001",

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    "edge" : "ashburn",

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    "name" : "call.connected",

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    "group" : "call",

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    "level" : "UNKNOWN",

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    "carrier_edge" : {

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      "metadata" : {

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        "region" : "us1",

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        "twilio_ip" : "172.0.0.130",

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        "external_ip" : "172.0.0.130",

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        "edge_location" : "ashburn"

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      }

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    },

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    "client_edge" : {

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      "metadata" : {

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        "region" : "us1",

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        "twilio_ip" : "172.0.0.130",

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        "external_ip" : "172.0.0.130",

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        "edge_location" : "ashburn"

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      }

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    },

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    "sip_edge" : {

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      "metadata" : {

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        "region" : "us1",

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        "twilio_ip" : "172.0.0.130",

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        "external_ip" : "172.0.0.130",

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        "edge_location" : "ashburn"

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      }

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    },

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    "sdk_edge" : {

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      "error" : {

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        "code" : 31600,

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        "message" : "Call failed due to network issues."

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      },

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      "feedback" : {

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        "score" : 1,

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        "reason" : "excellent_audio"

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      },

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      "metric" : {

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        "threshold" : 0.5,

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        "values" : [

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          0.1

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        ]

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      },

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      "ice_candidate_pair" : {

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        "remote" : {

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          "type" : "host",

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          "protocol" : "udp"

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        },

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        "local" : {

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          "type" : "host",

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          "protocol" : "udp"

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        }

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      },

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      "metadata" : {

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        "client_name" : "MyVoiceApp",

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        "location" : {

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          "lat" : 20.956036,

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          "lon" : -157.23793

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        },

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        "city" : "San Francisco",

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        "country_code" : "US",

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        "country_subdivision" : "CA",

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        "ip_address" : "172.0.0.130",

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        "sdk" : {

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          "type" : "Voice",

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          "version" : "2.0.0",

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          "platform" : "iOS",

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          "region" : "us1",

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          "selected_region" : "us1",

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          "browser" : {

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            "name" : "Chrome",

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            "major" : "89",

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            "version" : "89.0.4389.90"

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          },

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          "os" : {

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            "name" : "Windows",

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            "version" : "10"

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          },

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          "device" : {

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            "model" : "iPhone",

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            "type" : "mobile",

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            "vendor" : "Apple",

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            "arch" : "ARM"

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          },

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          "engine" : {

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            "name" : "Blink",

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            "version" : "89.0.4389.90"

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          },

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          "edge_location" : "ashburn"

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        }

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      }

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    }

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  }

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}

Versions