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Voice SDK Metrics



Captured

captured page anchor

com.twilio.voice.insights.call-metrics.sdk

Voice SDK Metrics Captured events are compatible with Webhook and Kinesis sinks. To learn more, you can get started with the Webhook or Kinesis quickstarts and refer to the product documentation.

Examples

1
{
2
"specversion" : "1.0",
3
"type" : "com.twilio.voice.insights.call-metrics.sdk",
4
"source" : "AB00000000000000000000000001",
5
"id" : "NO00000000000000000000000001",
6
"dataschema" : "https://events-schemas.twilio.com/VoiceInsights.CallMetric/2",
7
"datacontenttype" : "2025-10-08T07:17:02.363Z",
8
"data" : {
9
"timestamp" : "2023-10-05T14:48:00.000Z",
10
"call_sid" : "CA0000000000000000000000000000001",
11
"account_sid" : "AC0000000000000000000000000000001",
12
"edge" : "unknown_edge",
13
"direction" : "inbound",
14
"carrier_edge" : {
15
"interval" : {
16
"codec" : 0,
17
"codec_name" : "pcmu",
18
"packets_received" : 0,
19
"packets_sent" : 0,
20
"packets_lost" : 0,
21
"packets_loss_percentage" : 0.0,
22
"jitter" : {
23
"min" : 0.0,
24
"max" : 10.0,
25
"avg" : 5.0,
26
"value" : 3.0
27
},
28
"rtt" : {
29
"min" : 0.0,
30
"max" : 10.0,
31
"avg" : 5.0,
32
"value" : 3.0
33
},
34
"mos" : {
35
"min" : 0.0,
36
"max" : 10.0,
37
"avg" : 5.0,
38
"value" : 3.0
39
},
40
"audio_in" : {
41
"min" : 0.0,
42
"max" : 10.0,
43
"avg" : 5.0,
44
"value" : 3.0
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},
46
"audio_out" : {
47
"min" : 0.0,
48
"max" : 10.0,
49
"avg" : 5.0,
50
"value" : 3.0
51
},
52
"latency" : {
53
"min" : 0.0,
54
"max" : 10.0,
55
"avg" : 5.0,
56
"value" : 3.0
57
},
58
"bytes_received" : 0,
59
"bytes_sent" : 0,
60
"packet_delay_variation" : {
61
"d50" : 20,
62
"d70" : 30,
63
"d90" : 50,
64
"d120" : 70,
65
"d150" : 90,
66
"d200" : 110,
67
"d300" : 150
68
}
69
},
70
"cumulative" : {
71
"codec" : 0,
72
"codec_name" : "pcmu",
73
"packets_received" : 0,
74
"packets_sent" : 0,
75
"packets_lost" : 0,
76
"packets_loss_percentage" : 0.0,
77
"jitter" : {
78
"min" : 0.0,
79
"max" : 10.0,
80
"avg" : 5.0,
81
"value" : 3.0
82
},
83
"rtt" : {
84
"min" : 0.0,
85
"max" : 10.0,
86
"avg" : 5.0,
87
"value" : 3.0
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},
89
"mos" : {
90
"min" : 0.0,
91
"max" : 10.0,
92
"avg" : 5.0,
93
"value" : 3.0
94
},
95
"audio_in" : {
96
"min" : 0.0,
97
"max" : 10.0,
98
"avg" : 5.0,
99
"value" : 3.0
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},
101
"audio_out" : {
102
"min" : 0.0,
103
"max" : 10.0,
104
"avg" : 5.0,
105
"value" : 3.0
106
},
107
"latency" : {
108
"min" : 0.0,
109
"max" : 10.0,
110
"avg" : 5.0,
111
"value" : 3.0
112
},
113
"bytes_received" : 0,
114
"bytes_sent" : 0,
115
"packet_delay_variation" : {
116
"d50" : 20,
117
"d70" : 30,
118
"d90" : 50,
119
"d120" : 70,
120
"d150" : 90,
121
"d200" : 110,
122
"d300" : 150
123
}
124
},
125
"codec" : 0,
126
"codec_name" : "pcmu",
127
"metadata" : {
128
"region" : "us1",
129
"twilio_ip" : "172.0.0.130",
130
"external_ip" : "172.0.0.130",
131
"edge_location" : "ashburn"
132
}
133
},
134
"client_edge" : {
135
"interval" : {
136
"codec" : 0,
137
"codec_name" : "pcmu",
138
"packets_received" : 0,
139
"packets_sent" : 0,
140
"packets_lost" : 0,
141
"packets_loss_percentage" : 0.0,
142
"jitter" : {
143
"min" : 0.0,
144
"max" : 10.0,
145
"avg" : 5.0,
146
"value" : 3.0
147
},
148
"rtt" : {
149
"min" : 0.0,
150
"max" : 10.0,
151
"avg" : 5.0,
152
"value" : 3.0
153
},
154
"mos" : {
155
"min" : 0.0,
156
"max" : 10.0,
157
"avg" : 5.0,
158
"value" : 3.0
159
},
160
"audio_in" : {
161
"min" : 0.0,
162
"max" : 10.0,
163
"avg" : 5.0,
164
"value" : 3.0
165
},
166
"audio_out" : {
167
"min" : 0.0,
168
"max" : 10.0,
169
"avg" : 5.0,
170
"value" : 3.0
171
},
172
"latency" : {
173
"min" : 0.0,
174
"max" : 10.0,
175
"avg" : 5.0,
176
"value" : 3.0
177
},
178
"bytes_received" : 0,
179
"bytes_sent" : 0,
180
"packet_delay_variation" : {
181
"d50" : 20,
182
"d70" : 30,
183
"d90" : 50,
184
"d120" : 70,
185
"d150" : 90,
186
"d200" : 110,
187
"d300" : 150
188
}
189
},
190
"cumulative" : {
191
"codec" : 0,
192
"codec_name" : "pcmu",
193
"packets_received" : 0,
194
"packets_sent" : 0,
195
"packets_lost" : 0,
196
"packets_loss_percentage" : 0.0,
197
"jitter" : {
198
"min" : 0.0,
199
"max" : 10.0,
200
"avg" : 5.0,
201
"value" : 3.0
202
},
203
"rtt" : {
204
"min" : 0.0,
205
"max" : 10.0,
206
"avg" : 5.0,
207
"value" : 3.0
208
},
209
"mos" : {
210
"min" : 0.0,
211
"max" : 10.0,
212
"avg" : 5.0,
213
"value" : 3.0
214
},
215
"audio_in" : {
216
"min" : 0.0,
217
"max" : 10.0,
218
"avg" : 5.0,
219
"value" : 3.0
220
},
221
"audio_out" : {
222
"min" : 0.0,
223
"max" : 10.0,
224
"avg" : 5.0,
225
"value" : 3.0
226
},
227
"latency" : {
228
"min" : 0.0,
229
"max" : 10.0,
230
"avg" : 5.0,
231
"value" : 3.0
232
},
233
"bytes_received" : 0,
234
"bytes_sent" : 0,
235
"packet_delay_variation" : {
236
"d50" : 20,
237
"d70" : 30,
238
"d90" : 50,
239
"d120" : 70,
240
"d150" : 90,
241
"d200" : 110,
242
"d300" : 150
243
}
244
},
245
"codec" : 0,
246
"codec_name" : "pcmu",
247
"metadata" : {
248
"region" : "us1",
249
"twilio_ip" : "172.0.0.130",
250
"external_ip" : "172.0.0.130",
251
"edge_location" : "ashburn"
252
}
253
},
254
"sip_edge" : {
255
"interval" : {
256
"codec" : 0,
257
"codec_name" : "pcmu",
258
"packets_received" : 0,
259
"packets_sent" : 0,
260
"packets_lost" : 0,
261
"packets_loss_percentage" : 0.0,
262
"jitter" : {
263
"min" : 0.0,
264
"max" : 10.0,
265
"avg" : 5.0,
266
"value" : 3.0
267
},
268
"rtt" : {
269
"min" : 0.0,
270
"max" : 10.0,
271
"avg" : 5.0,
272
"value" : 3.0
273
},
274
"mos" : {
275
"min" : 0.0,
276
"max" : 10.0,
277
"avg" : 5.0,
278
"value" : 3.0
279
},
280
"audio_in" : {
281
"min" : 0.0,
282
"max" : 10.0,
283
"avg" : 5.0,
284
"value" : 3.0
285
},
286
"audio_out" : {
287
"min" : 0.0,
288
"max" : 10.0,
289
"avg" : 5.0,
290
"value" : 3.0
291
},
292
"latency" : {
293
"min" : 0.0,
294
"max" : 10.0,
295
"avg" : 5.0,
296
"value" : 3.0
297
},
298
"bytes_received" : 0,
299
"bytes_sent" : 0,
300
"packet_delay_variation" : {
301
"d50" : 20,
302
"d70" : 30,
303
"d90" : 50,
304
"d120" : 70,
305
"d150" : 90,
306
"d200" : 110,
307
"d300" : 150
308
}
309
},
310
"cumulative" : {
311
"codec" : 0,
312
"codec_name" : "pcmu",
313
"packets_received" : 0,
314
"packets_sent" : 0,
315
"packets_lost" : 0,
316
"packets_loss_percentage" : 0.0,
317
"jitter" : {
318
"min" : 0.0,
319
"max" : 10.0,
320
"avg" : 5.0,
321
"value" : 3.0
322
},
323
"rtt" : {
324
"min" : 0.0,
325
"max" : 10.0,
326
"avg" : 5.0,
327
"value" : 3.0
328
},
329
"mos" : {
330
"min" : 0.0,
331
"max" : 10.0,
332
"avg" : 5.0,
333
"value" : 3.0
334
},
335
"audio_in" : {
336
"min" : 0.0,
337
"max" : 10.0,
338
"avg" : 5.0,
339
"value" : 3.0
340
},
341
"audio_out" : {
342
"min" : 0.0,
343
"max" : 10.0,
344
"avg" : 5.0,
345
"value" : 3.0
346
},
347
"latency" : {
348
"min" : 0.0,
349
"max" : 10.0,
350
"avg" : 5.0,
351
"value" : 3.0
352
},
353
"bytes_received" : 0,
354
"bytes_sent" : 0,
355
"packet_delay_variation" : {
356
"d50" : 20,
357
"d70" : 30,
358
"d90" : 50,
359
"d120" : 70,
360
"d150" : 90,
361
"d200" : 110,
362
"d300" : 150
363
}
364
},
365
"codec" : 0,
366
"codec_name" : "pcmu",
367
"metadata" : {
368
"region" : "us1",
369
"twilio_ip" : "172.0.0.130",
370
"external_ip" : "172.0.0.130",
371
"edge_location" : "ashburn"
372
}
373
},
374
"sdk_edge" : {
375
"interval" : {
376
"codec" : 0,
377
"codec_name" : "pcmu",
378
"packets_received" : 0,
379
"packets_sent" : 0,
380
"packets_lost" : 0,
381
"packets_loss_percentage" : 0.0,
382
"jitter" : {
383
"min" : 0.0,
384
"max" : 10.0,
385
"avg" : 5.0,
386
"value" : 3.0
387
},
388
"rtt" : {
389
"min" : 0.0,
390
"max" : 10.0,
391
"avg" : 5.0,
392
"value" : 3.0
393
},
394
"mos" : {
395
"min" : 0.0,
396
"max" : 10.0,
397
"avg" : 5.0,
398
"value" : 3.0
399
},
400
"audio_in" : {
401
"min" : 0.0,
402
"max" : 10.0,
403
"avg" : 5.0,
404
"value" : 3.0
405
},
406
"audio_out" : {
407
"min" : 0.0,
408
"max" : 10.0,
409
"avg" : 5.0,
410
"value" : 3.0
411
},
412
"latency" : {
413
"min" : 0.0,
414
"max" : 10.0,
415
"avg" : 5.0,
416
"value" : 3.0
417
},
418
"bytes_received" : 0,
419
"bytes_sent" : 0,
420
"packet_delay_variation" : {
421
"d50" : 20,
422
"d70" : 30,
423
"d90" : 50,
424
"d120" : 70,
425
"d150" : 90,
426
"d200" : 110,
427
"d300" : 150
428
}
429
},
430
"cumulative" : {
431
"codec" : 0,
432
"codec_name" : "pcmu",
433
"packets_received" : 0,
434
"packets_sent" : 0,
435
"packets_lost" : 0,
436
"packets_loss_percentage" : 0.0,
437
"jitter" : {
438
"min" : 0.0,
439
"max" : 10.0,
440
"avg" : 5.0,
441
"value" : 3.0
442
},
443
"rtt" : {
444
"min" : 0.0,
445
"max" : 10.0,
446
"avg" : 5.0,
447
"value" : 3.0
448
},
449
"mos" : {
450
"min" : 0.0,
451
"max" : 10.0,
452
"avg" : 5.0,
453
"value" : 3.0
454
},
455
"audio_in" : {
456
"min" : 0.0,
457
"max" : 10.0,
458
"avg" : 5.0,
459
"value" : 3.0
460
},
461
"audio_out" : {
462
"min" : 0.0,
463
"max" : 10.0,
464
"avg" : 5.0,
465
"value" : 3.0
466
},
467
"latency" : {
468
"min" : 0.0,
469
"max" : 10.0,
470
"avg" : 5.0,
471
"value" : 3.0
472
},
473
"bytes_received" : 0,
474
"bytes_sent" : 0,
475
"packet_delay_variation" : {
476
"d50" : 20,
477
"d70" : 30,
478
"d90" : 50,
479
"d120" : 70,
480
"d150" : 90,
481
"d200" : 110,
482
"d300" : 150
483
}
484
},
485
"codec" : 0,
486
"codec_name" : "pcmu",
487
"metadata" : {
488
"client_name" : "my_app",
489
"location" : {
490
"lat" : 20.956036,
491
"lon" : -157.23793
492
},
493
"city" : "Honolulu",
494
"country_code" : "US",
495
"country_subdivision" : "HI",
496
"ip_address" : "172.0.0.130",
497
"sdk" : {
498
"type" : "twilio.js",
499
"version" : "1.2.3",
500
"platform" : "web",
501
"region" : "us1",
502
"selected_region" : "us1",
503
"browser" : {
504
"name" : "chrome",
505
"major" : "89",
506
"version" : "89.0.4389.90"
507
},
508
"os" : {
509
"name" : "windows",
510
"version" : "10"
511
},
512
"device" : {
513
"model" : "iphone",
514
"type" : "mobile",
515
"vendor" : "apple",
516
"arch" : "arm"
517
},
518
"engine" : {
519
"name" : "webkit",
520
"version" : "537.36"
521
},
522
"edge_location" : "ashburn"
523
}
524
}
525
}
526
}
527
}

Versions