Billing

Twilio SendGrid accepts credit or check cards. Accounts are charged on a monthly basis; Twilio SendGrid does not offer prepayment, quarterly billing, or annual billing at this time. Twilio SendGrid does not accept PayPal, wire transfer, checks, prepaid cards, or any card requiring a PIN. Invoicing is available for customers with a minimum committed contractual spend of at least $12k/year.

You can update your card information, retry a failed payment, and export past invoices for your business on the Billing tab of your Account Details page. It is also possible to change your package type and cancel your account from this page.

Subusers under a free Marketing Campaigns plan can upload only 100 contacts. Subusers under an Advanced Marketing Campaigns plan can continue uploading contacts, and the parent account pays for any overages the subuser may cause by exceeding the overall limit on the paid plan.

Twilio bills the parent account for each unique contact, regardless of how many lists or segments that contact appears on. However, if there are one or more subusers under a parent account, Twilio bills the parent account for all unique contacts stored on each account, even for the same contacts stored on multiple subuser accounts.

If your account payments aren't up-to-date, you may see one of the following warning states displayed in your account.

This warns you that your service may be interrupted unless you settle any outstanding balance on your account. This warning may occur if the card on file for your account gets declined when Twilio SendGrid attempts to process your payment on the first of the month.

To update your account, please update your credit card on file by logging into the Twilio SendGrid app and going to the Billing tab on your Account Details page. Update your card information and then click Save. Once you update the card on file, the payment processes automatically, and your account is unfrozen.

If you find your account is suddenly unable to send mail within the first week of the month, your account could be in a billing frozen state. This frozen state occurs when Twilio SendGrid attempts to process your payment on the first day of the month, but the card on file for your account gets declined.

To reactivate your account, please update your credit card on file by logging into the Twilio SendGrid UI and going to the Billing tab on your Account Details page. Update your card information and then click Save. Once you update the card on file, the payment processes automatically, and your account is unfrozen.

An account is terminated at the end of the month after a successful payment is not processed. Auto-pay based subscriptions may have the associated form of payment (credit card) declined due to many reasons.

To reactivate a billing terminated account, the account owner would need to contact support for the required next steps.

A billing terminated status will remove stored contacts if the account has subscribed to a Marketing Campaigns plan. When reactivating an account from this status, the contact log cannot be retrieved post 30 days. After an account is billing terminated for more than 6 months, it will not be reactivated, and the account owner will be prompted to create a new account.

Each Marketing Campaigns package will cover both contact storage and email sends that you use via Single Sends or Automation within Marketing Campaigns. Emails you send via the Email API will not be deducted from your Marketing Campaigns plan.

• Single Sends for one-time campaigns
• Ticket and chat support
• 10 email testing credits per month
• 5 signup forms

• 100 marketing emails/day for 60 days.

  Any Single Sends you attempt to send that exceed your 100-email limit will only be sent up to that limit. For example, if you have 40 emails remaining and attempt to send a Single Send to an audience of 60, 20 of the emails will be dropped.

• 100 contacts.

  You can add a maximum of 100 contacts. If you attempt to add more than 100 contacts—whether by uploading a CSV file, using Signup Forms, or through the Contacts API—they will be ignored.

• Single Sends for one-time campaigns
• Ticket and chat support
• 10 email testing credits per month
• 5 signup forms
• 1 teammate
• Access to Expert Services

• 5,000 - 300,000 emails/month depending on the plan you purchase. Emails sent via Single Sends count towards your allotment.
• Up to 100,000 contacts

• Automation
• Single Sends for one-time campaigns
• Ticket, chat, and phone support
• 60 Email Testing Credits per month with the option to purchase more
• 15 Signup Forms
• 1,000 Teammates
• Access to Expert Services
• Subuser Management
• Dedicated IP Included

• 50,000 - 1 million+ emails/month depending on the plan you purchase. Emails sent via Single Sends or Automation count towards your allotment.
• 200,000+ contacts

If you exceed your plan allotment of contacts or overages you will be charged a small amount per email sent and per contact stored above the limits of your current Marketing package. Any overage charges will appear on the invoice for the month after any over-limit sending and contact storage occurs.

You can add and store up to 100 contacts to your account each month. The number you can add depends on whether you already have contacts stored in your account. For example, if you have 20 contacts in your account, and you haven't added any yet this month, you can add up to 80 more contacts.

If you update or add new data about existing contacts in your Marketing Campaigns account, it will not count against the number of contacts you can add.

If you delete a contact and re-add them, that is counted as a new add.

Your plan tier comes with an allotment of contacts that you can add to and store in your account each month. For example, if you're on the Advanced 100K plan, you can add up to 100,000 contacts.

The number you can add each month depends on whether you already have contacts stored in your account. For example, if you currently have 5,000 contacts in your account, and you haven't added any yet this month, you can add up to 95,000 more contacts.

If you update or add new data about existing contacts in your Marketing Campaigns account, it does not count against the number of contacts you can add.

If you delete a contact and re-add them, that is counted as a new add.

If you exceed your allotment of contacts in a given month, you'll be charged overages according to your chosen Marketing Campaigns package.

The Email API package includes charges for any emails you send over the Twilio SendGrid Email API. Sending emails through the API with this package won't deduct from your Marketing Campaigns plan.

Every email processed by SendGrid uses an email credit. Twilio resets email credits on the 1st day of each month at 12:01 Pacific Time for Free, Essentials, Pro, and Premier accounts.

• APIs, SMTP Relay, and Webhooks
• Libraries and documentation
• Delivery Optimization Tools
• Transactional Template Editor
• 3 days of Email Activity History
• 3 Email Testing credits during the trial period
• Ticket Support

• 100 emails/day for 60 days
• No ability to purchase additional Email Testing credits

• APIs, SMTP Relay, and Webhooks
• Libraries and documentation
• Delivery Optimization Tools
• Transactional Template Editor
• 3 days of Email Activity History
• Ticket and chat

• Up to 100,000+ emails/month depending on the package you purchase.
• No Email Testing access

• APIs, SMTP Relay, and Webhooks
• Libraries and documentation
• Delivery Optimization Tools
• Transactional Template Editor
• Dedicated IP Included
• Subuser Management
• 7 days of Email Activity History
• 60 Email Testing credits with the ability to purchase more
• Ticket, chat, and phone support

• Up to 1.5 million+ emails/month depending on the package you purchase.

• APIs, SMTP Relay, and Webhooks
• Libraries and documentation
• Delivery Optimization Tools
• Transactional Template Editor
• Dedicated IP Included
• Subuser Management
• 7 Days of Email Activity History
• 500 Email Testing credits with the ability to purchase more
• Ticket, chat, and phone support

Twilio charges a small amount per-email for each email that you send beyond the limit of your current plan. Any overage charges appear on the invoice for the month after any over-limit sending and contact storage occurs. Contacts need to be deleted/processed before system timezone (UTC) to not be included in the next month's billing. Upgrading your account does not absorb already incurred overage charges.

The exact amount you pay will vary month-to-month if you exceed your plan allotment of email sends or contact storage. If you go over your plan limits, here's a breakdown of the overage costs you'll incur:

The exact amount you pay will vary month-to-month based on how many emails you send over your limits. If you go over your plan limits, here's a breakdown of the overage costs you'll incur:

You must meet both criteria below for a refund to be considered:

• You have not used your account in the current calendar month.
• You have no overages, and you have no contacts stored in Marketing Campaigns.

Twilio SendGrid packages operate off of a monthly subscription model, not direct usage. Refunds are not issued if you have used your account in the same calendar month as your request. Instead, please cancel your account to avoid any future subscription charges.

Refunds are only applicable to the current subscription charge on your account, not for overage or contact storage charges from the prior month. You are responsible for managing your account credit limits and contact storage.

If you meet these conditions, please respond directly to the invoice email you have received, or contact Support to begin the discussion about a possible refund.

You can change your plan under the Email API or Marketing Campaigns sections on the "Your Products" tab of the Account Details page.

To cancel your subscription, go to the bottom of the "Your Products" tab of the Account Details page, click Cancel Subscription, and follow the prompts.

When you cancel your subscription, this goes into effect at the start of the next calendar month.

• SendGrid Pricing
• Reading your invoice
• Sales Taxes and Tax-Exempt Status