Billing

When you create or upgrade to a paid account, Twilio SendGrid prompts you to add a credit card for payments.

• Twilio only accepts credit or debit cards.
• Twilio doesn't offer prepayment, quarterly billing, or annual billing.
• Twilio doesn't accept PayPal, wire transfer, checks, prepaid cards, or any card requiring a PIN.
• Twilio can arrange invoicing for customers with a minimum committed contractual spend of USD 12,000 per year or greater.

To learn how to read your bill, see Reading your invoice.

To update your credit card, complete the following steps.

1. Log in to the Twilio SendGrid console.
2. Go to Settings > Account Details > Billing.
3. Click the pencil icon next to your Payment Method.
4. Update the information requested in the boxes provided.
5. Click Submit.

To export past invoices, complete the following steps.

1. Log in to the Twilio SendGrid console.
2. Go to Settings > Account Details > Billing.
3. Find the previous invoice in the Invoices.
4. Click the download icon next to the desired invoice.

With Twilio SendGrid, you can set up multiple users to send emails from one account, create multiple email addresses billed under one account, or both. Only subusers impact your invoices.

• To enable multiple employees to send emails, create teammates.
• To segment your emails between different audiences, create subusers.

To create subusers, your account must have an Advanced Marketing Campaigns, Pro Email API, or Premier Email API plan. You can create up to 15 subusers. Subusers can create contacts and have their own contact and email send limits.

Subusers impact the invoice of a parent account in two ways:

• Twilio charges the parent account for each contact added to either a subuser account or parent account.
• Twilio charges the parent account for any overages a subuser exceeds under the parent account's plan limits.

Each teammate counts as a contact toward your contact limit. This impacts your invoice only if you exceed the contact limit for your account.

• Free and Essentials Email API plans and Free or Basic Marketing Campaigns plans include one additional teammate.
• Pro or Premier Email API plans and Advanced or Custom Marketing Campaigns plans include 1,000 additional teammates.

If your payment is overdue, your Account Details page displays a warning.

• If your card on file gets declined, Twilio freezes your account.
  • To restore your account, update your card on file. Twilio SendGrid attempts to process the payment after you update the card on file.
• If your card on file got declined and you have not paid by the end of that month, Twilio terminates your account.
  • To restore your account, the account owner must contact Twilio SendGrid support within six months of termination.
    • Any attempt to reactivate after these six months returns a prompt to create another account.
  • If the account subscribed to a Marketing Campaigns plan, the terminated account loses all stored contacts after 30 days.

Twilio SendGrid offers two packages for sending email: Marketing Campaigns and the Email API.

• Marketing Campaigns packages include both contacts stored and emails sent through Single Sends or Automation within Marketing Campaigns.
• Email API packages include charges for any emails sent with the Twilio SendGrid Email API. Sending emails with the API doesn't impact your Marketing Campaigns package plan.

To change your plans for the Email API or Marketing Campaigns, complete the following steps:

1. Log in to the Twilio SendGrid console.
2. Go to Settings > Account Details > Your Products.
3. Click Change Plan under Email API or Marketing Campaigns.
4. Click Select next to the plan that you want to use going forward.
5. Click Submit.

If you downgrade your plan, Twilio SendGrid reduces the allowed quantity of Signup Forms, teammates, subusers, and email testing credits to the next plan's limits.

For example: Your account plan, Advanced, has 15 Signup Forms. You choose to downgrade to a Free plan. Twilio SendGrid retains your last updated Signup Form and removes the other 14.

If you downgrade your plan to Free, Twilio SendGrid deletes all contacts in the account.

• Download your contacts before downgrading your account to a Free plan.
• After you downgrade, you can reimport your contacts into your account.

Twilio SendGrid charges their plans as a monthly subscription, not based on direct usage. Refunds apply to the latest month's subscription charge. Twilio can't apply a refund to overage or contact storage charges from prior months.

To be eligible for a refund, your account must meet the following criteria:

• Hasn't been used in the current calendar month.
• Has no overages.
• Has no contacts stored in Marketing Campaigns.

If you meet these conditions, respond to your invoice email or contact Support to discuss a refund.

To avoid any future subscription charges, cancel your account.

To cancel your subscription, perform the following steps:

1. Log in to the Twilio Console.
2. Click Admin then Account management.
3. Click Close account at the bottom of the page.
   The Close account - {YOUR_ACCOUNT_NAME} dialog box displays.
4. Choose from the two options presented: either delete all settings or retain settings for reuse of the account.
5. Click Continue.
   The Stop All Recurring Charges dialog box displays.
6. Click the checkboxes to confirm that you have taken all actions needed before stopping charges.
7. Click Stop charges.

• SendGrid Pricing
• Reading your invoice
• Sales Taxes and Tax-Exempt Status