Profiles
Compliance profiles are your Twilio ID records. They store your identity and supporting information, unlocking access to additional Twilio features.
There are two types of compliance profiles:
- Primary compliance profile
- Secondary compliance profile
A primary compliance profile contains your core identity and business information, enabling Twilio to review and support your access toTwilio products and services. An approved primary profile is required to create registrations in your account.
There are two types of primary profiles:
- Business profiles
- Individual profiles
Create a business profile if you're operating as a business and can provide supporting business documentation.
With a business profile, you can access the following features:
- Full A2P 10DLC messaging
- International messaging
- Branded voice calls
- US toll-free messaging
- Short codes
- Alphanumeric senders
Provide the following information to create a business profile:
| Information type | Details |
|---|---|
| Profile-friendly name | Short label that identifies the profile. |
| Authorized representative | The primary contact person for the business: First and last name, Email, Phone number, Business title, Job position |
| Address | The physical street address of the business. This includes the street, city, state/province, and postal code. |
| Legal business name | The exact legal business name as shown on official documentation. |
| Business identity | Direct or ISV |
| Business industry (optional) | The industry that most closely matches that of the business. |
| Company type (optional) | The company type that most closely matches that of the business. |
| Business website URL | The functional and publicly accessible business URL |
| Social media profile URL | The public and accessible social media of the business |
| Notifications email | The email to receive notifications on profile status |
| Government ID | Government-issued photo ID |
| Selfie verification | Photo-selfie submission |
Create an individual profile if you're a sole proprietor or individual user exploring and building with Twilio products.
With an individual profile, you can access:
- Limited A2P 10DLC messaging
- International messaging
- Unbranded voice calls
To create an individual profile, you'll need to provide this information:
| Information type | Details |
|---|---|
| Profile-friendly name | Short label that identifies the profile. |
| Authorized representative | The primary contact person for the business: First and last name, Email, Phone number, Business title, Job position |
| Address | The physical street address of the business. This includes the street, city, state/province, postal code, country. |
| Notifications email | Email to receive notifications on profile status. |
| Government ID | Government-issued photo ID |
| Selfie verification | Photo-selfie submission |
Create a compliance profile to unlock additional Twilio capabilities. Provide your country, and if needed, an approved government or business ID. We'll only use this data to confirm your identity using government databases.
To create your primary compliance profile:
- Navigate to Products & Services > Trust Hub > Profiles to begin creating your compliance profile.
- Select whether you want to create an Individual Profile or a Business Profile.
- Enter all required information.
- Upload a photo of your government ID.
- Follow the prompts on the screen for selfie verification.
After you complete the steps, you'll receive approval within two days.
If your business manages additional brands or businesses, register for a secondary compliance profile. A secondary compliance profile manages distinct business identities that relate to the primary compliance profile. Create a secondary profile when the brand you want to register differs from the managing company. You must have an approved primary business compliance profile before you can create a secondary compliance profile.
Info
To create secondary compliance profiles via API, see the secondary compliance profile API. To delete secondary compliance profiles, use the Trust Hub API or contact Twilio support. You can't delete secondary compliance profiles through the new beta Console.
After submitting your compliance profile, the operations team will review the data and set the profile status to In Review. This can take up to 48 hours. When complete, Twilio updates the profile status as Approved or Rejected. Twilio also sends you an email with your profile status.
Approval of a compliance profile indicates that the information provided meets Twilio's requirements. It doesn't constitute a determination or certification of compliance with applicable laws or regulatory requirements.